American Brothers Plumbing Company

American Brothers Plumbing has a large and mixed review base spanning several years. Professionalism scores moderately well overall — the majority of reviewers praise individual technicians (Michael, Ruben, Matt, Chris, David) for friendliness, punctuality, and communication — but this is significantly dragged down by a recurring and serious pattern of the company failing to follow up, not ret... Read more

American Brothers Plumbing has a large and mixed review base spanning several years. Professionalism scores moderately well overall — the majority of reviewers praise individual technicians (Michael, Ruben, Matt, Chris, David) for friendliness, punctuality, and communication — but this is significantly dragged down by a recurring and serious pattern of the company failing to follow up, not returning calls, not delivering promised quotes, and abandoning jobs mid-stream. Pricing is the weakest dimension: multiple credible, detailed reviews describe significant price gouging, charges for services not rendered (notably a $300 inspection fee never fulfilled), and quotes 2–3x higher than competitors, with several reviewers explicitly warning others. Project completion is also a concern — there are multiple documented cases of incomplete work, jobs left unfinished, failed repairs that were never corrected, and a particularly serious case of a water line replacement where a required city inspection was never scheduled but was charged for and covered up for months. Experience scores reasonably well when work is actually completed, with many reviewers praising technical skill and problem-solving, but is undermined by instances of sloppy installations causing subsequent water damage and failed repairs. Read less