Active Plumbing & Air Conditioning

Active Plumbing and Air Conditioning demonstrates strong responsiveness and professionalism across the majority of reviews, with many customers praising same-day or within-the-hour service, courteous technicians, and thorough explanations of work performed. However, a meaningful cluster of negative reviews — spanning multiple years — raises serious concerns about pricing transparency and poten... Read more

Active Plumbing and Air Conditioning demonstrates strong responsiveness and professionalism across the majority of reviews, with many customers praising same-day or within-the-hour service, courteous technicians, and thorough explanations of work performed. However, a meaningful cluster of negative reviews — spanning multiple years — raises serious concerns about pricing transparency and potential overcharging, with multiple customers independently reporting quotes that were dramatically higher than competitors for identical work. Project completion is generally solid, with most jobs finished promptly, but a handful of reviews describe incomplete work, return visits for unresolved issues, and at least one case of an abandoned permitted project. Experience scores well overall, with technicians frequently described as knowledgeable and skilled, though a few negative reviews cite misdiagnosis and use of incorrect or cheap parts. The pricing dimension is the most consistently contested area and significantly drags down the overall WW Score. Read less