5 Star Home Services

Positive Feedback on Technicians: A number of reviews commend specific technicians, such as Art, Enrique, and Robert, for their professionalism, efficiency, and helpfulness. Customers have reported quick service and effective repairs, with some highlighting their personable nature. This suggests that a minority of the employees at 5 Star Home Services provide satisfactory service that resonates we... Read more

Positive Feedback on Technicians: A number of reviews commend specific technicians, such as Art, Enrique, and Robert, for their professionalism, efficiency, and helpfulness. Customers have reported quick service and effective repairs, with some highlighting their personable nature. This suggests that a minority of the employees at 5 Star Home Services provide satisfactory service that resonates well with clients.Communication Issues: Many reviews reference issues related to customer service and communication. Customers have expressed frustration with delayed responses, rude interactions, and a lack of proactive communication from the administrative staff. The sentiment indicates that while some technicians are competent, the support staff can negatively impact the overall experience.High Pricing and Lack of Transparency: Several reviews mention unexpected costs and high estimates for repairs. Customers reported being quoted substantial sums for what seemed like simple fixes or being encouraged to purchase additional services or products not clearly covered under their home warranty. This has led to perceptions of dishonesty and opportunism.Inconsistent Service Quality: The contrast between positive and negative reviews highlights a concerning inconsistency in service quality. While a select few customers felt their problems were resolved satisfactorily, many others claimed their issues persisted despite multiple visits. There are instances of technicians dismissing customer concerns or failing to address the root cause of the problem effectively, leading to repeat calls and unresolved issues.Negative Customer Experiences: A significant number of reviews strongly advise against using 5 Star Home Services, citing experiences of being overcharged, unhelpful technicians, and deceptive practices. Customers frequently use language indicating that they feel exploited or that the business lacks integrity in its dealings.Overall Sentiment: The overall sentiment is mixed-to-negative. Satisfied customers frequently highlight the expertise of specific technicians, while numerous dissatisfied clients raise serious concerns about the company's business practices, customer service, and the overall reliability of the service provided. This dichotomy suggests a need for 5 Star Home Services to address the systemic issues within their operations to improve customer perceptions and experiences. Read less