TempRite Air Conditioning, Heating & Plumbing

Service Quality: A majority of the negative reviews cite poor quality of service as a significant concern. Customers reported that technicians either left work incomplete, performed shoddy installations, or caused additional damage during repairs. Reviews describe instances of lingering issues or additional costs arising from inadequate work, which amplified customer frustration.Communication Issu... Read more

Service Quality: A majority of the negative reviews cite poor quality of service as a significant concern. Customers reported that technicians either left work incomplete, performed shoddy installations, or caused additional damage during repairs. Reviews describe instances of lingering issues or additional costs arising from inadequate work, which amplified customer frustration.Communication Issues: Many customers expressed dissatisfaction with how TempRite managed communications. Customers often noted a lack of responsiveness, including no-shows for scheduled appointments and failure to return calls or address complaints. These communication lapses contributed to feelings of frustration and abandonment.Pricing Complaints: Numerous reviewers labeled TempRite as expensive, with some expressing that the costs quoted for repairs and installations felt exorbitant. Comparisons with pricing from other service providers often revealed that competitors offered more competitive rates for similar or better services, thus leading to feelings of being ripped off.Mixed Experiences: While the majority sentiment was negative, a handful of reviews mentioned positive interactions with TempRite, highlighting timely service and effective repairs. However, these positive experiences were often undermined by contrasting negative reviews, suggesting a lack of consistency in service delivery.Customer Trust and Recommendations: A recurring theme was a decline in trust and willingness to recommend TempRite. Customers who had previously recommended the company reported their disappointment after recent negative experiences. There is a tangible concern among customers regarding the reliability and honesty of the company's practices.Urgency of Work: A notable factor was the urgency with which customers sought help, particularly during critical heat issues or plumbing emergencies. Reviews indicated that, despite a few positive turnaround stories, many felt their urgent needs were not met competently, reflecting poorly on the company's emergency response capabilities. In summary, TempRite Air Conditioning, Heating & Plumbing appears to be struggling significantly with customer satisfaction, primarily due to inconsistent service quality, communication issues, and perceived high costs. The company may benefit from addressing these core issues to improve trust and customer relations. Read less