Donnie Tittle Plumbing

The reviews indicate a clear dichotomy in customer experiences with Donnie Tittle Plumbing. On one hand, several customers have lauded the honesty and proactive assistance provided by Scott, stating instances where they were guided through troubleshooting problems over the phone, potentially saving them considerable amounts on service calls. These positive reviews emphasize Scott's integrity, high... Read more

The reviews indicate a clear dichotomy in customer experiences with Donnie Tittle Plumbing. On one hand, several customers have lauded the honesty and proactive assistance provided by Scott, stating instances where they were guided through troubleshooting problems over the phone, potentially saving them considerable amounts on service calls. These positive reviews emphasize Scott's integrity, highlighting that he prioritizes customer benefit over profit, which has emerged as a unique selling point for the company. Conversely, a notable number of negative reviews paint a troubling picture of customer service. Issues primarily revolve around missed appointments, lack of communication, and a perceived lack of accountability from Scott. Several customers reported that he failed to show up for scheduled services without informing them and offered inconsistent excuses for his absences, contributing to customers feeling disrespected and neglected. This inconsistency appears to undermine the trust that many hoped to establish with the company. Some went so far as to accuse Scott of dishonesty, culminating in more severe accusations of theft regarding missing parts from a customer Read less