A&R Complete Service

The detailed sentiment analysis indicates a clear divide in customer experiences with A&R Complete Service. Positive Feedback:Technician Skill and Professionalism: Several reviews commend technicians like Jeremiah, Nick, and Mike for their professionalism, punctuality, and expertise. They are noted for their ability to diagnose and fix issues swiftly and effectively, often saving customers from ... Read more

The detailed sentiment analysis indicates a clear divide in customer experiences with A&R Complete Service. Positive Feedback:Technician Skill and Professionalism: Several reviews commend technicians like Jeremiah, Nick, and Mike for their professionalism, punctuality, and expertise. They are noted for their ability to diagnose and fix issues swiftly and effectively, often saving customers from previously misdiagnosed problems by other companies. Specific praise highlights their thorough explanations and courteous demeanor.Effective Communication: Customers appreciated instances where technicians called ahead to provide updates on their arrival times, reducing the anxiety associated with waiting for service. Many customers reported feeling assured and valued due to the technicians' engagement and clear communication.Successful Resolutions: Multiple reviews emphasized that A&R technicians effectively resolved complex HVAC issues, leading to appreciation of their skills and knowledge. Negative Feedback:Inconsistent Customer Service: A significant portion of reviews pointed to an overarching lack of effective communication from A&R's administrative staff. Customers often expressed frustration over unreturned calls, delayed service responses, and insufficient follow-ups on appointments, which complicated their repair processes.Billing and Ethical Concerns: There are alarming reports of questionable practices, including technicians allegedly fabricating reports or underdelivering services. Customers felt misled regarding repairs needed, with some being advised that they required costly replacements when simpler fixes existed.Repeated and Unresolved Issues: Many reviews documented recurring problems where the same issues persisted after multiple service calls, indicating a lack of effective troubleshooting on the part of several technicians. This led many customers to seek help from alternate companies, reinforcing the perception of A&R's inefficiency.Inadequate Urgency during Emergencies: Several customers expressed dissatisfaction with the company Read less