Tilley Plumbing & Heating

Across the reviews, Tilley Plumbing & Heating is consistently recognized for its excellent communication skills and prompt service. Many customers appreciated how quickly the company responded to service requests, often mentioning same-day service for urgent issues, such as leaks and heating failures. The ability of Tilley employees to provide clear explanations and advice related to plumbing and ... Read more

Across the reviews, Tilley Plumbing & Heating is consistently recognized for its excellent communication skills and prompt service. Many customers appreciated how quickly the company responded to service requests, often mentioning same-day service for urgent issues, such as leaks and heating failures. The ability of Tilley employees to provide clear explanations and advice related to plumbing and heating systems was a common highlight, showcasing their expertise and commitment to customer education. Customers frequently noted the quality of the workmanship, with several mentioning successful repairs and installations of heating systems and fixtures. The familiarity and local knowledge of the company's staff were also praised, emphasizing the benefits of choosing a neighborhood service provider. The positive customer experiences extended beyond technical aspects, with reviews frequently using terms like "friendly," "honest," and "reputable" to describe their contractors. However, a notable drawback in the reviews is the concern regarding pricing, particularly with some customers feeling misled or overcharged for specific installations. Instances of costs significantly exceeding expectations, combined with instances of billing for duplicate charges, highlighted potential areas for improvement in pricing transparency and customer communication. Addressing these issues proactively may help mitigate some of the negative sentiments and enhance overall customer satisfaction. In summary, Tilley Plumbing & Heating is largely celebrated for high-quality service and professional etiquette, with a strong base of recommendations from satisfied customers. To further solidify its reputation, the company may benefit from refining its pricing practices and ensuring consistent communication about costs before and after service completion. Read less