Superior Drain Service

The reviews indicate a polarized experience among customers of Superior Drain Service. On the positive side, some clients reported satisfactory interactions with staff members, particularly praising Jan for her persuasive nature and Greg for his diligent work ethic. Many expressed appreciation for good workmanship on specific tasks, such as locating leaks quickly and providing reasonable pricing o... Read more

The reviews indicate a polarized experience among customers of Superior Drain Service. On the positive side, some clients reported satisfactory interactions with staff members, particularly praising Jan for her persuasive nature and Greg for his diligent work ethic. Many expressed appreciation for good workmanship on specific tasks, such as locating leaks quickly and providing reasonable pricing on certain jobs. Conversely, a significant number of reviews pointed out issues related to the company's reliability and ethical practices. Several customers cited problems with the follow-through on promises and poor communication regarding timelines and the status of their projects. One customer expressed frustration over being charged for unsatisfactory work and additional costs that felt unjustified, such as for a part that was not needed at the time of the initial visit. There were also complaints regarding the disorganization and preparation of the staff for jobs, which led to unnecessary complications during the work conducted. Common themes among the negative reviews include:Lack of Transparency: Customers often felt misled regarding project timelines and costs.Poor Follow-Through: Issues with promises made by the company not being fulfilled, leading to dissatisfaction.Preparation and Planning: Instances of workers arriving without necessary materials resulted in delays and messy work.Disputed Charges: Several reviews mentioned unexpected charges, leading to feelings of unfair treatment. In summary, while there are indications of genuine customer satisfaction related to specific employees and certain jobs, the overall sentiment reflects a significant need for improved reliability, transparency, and customer service from Superior Drain Service. Read less