Roto-Rooter Plumbing-Sewer & Drain Cleaning

The reviews present a clear bifurcation in sentiment towards Roto-Rooter. A portion of the responses reflects appreciation for technicians such as Brandon Z., Mel, Trey, Austin, and Rory Harms, who were noted for their competence, courteousness, and dedication to problem-solving. In particular, reviews cite prompt service, effective communication during the service process, and a willingness to pr... Read more

The reviews present a clear bifurcation in sentiment towards Roto-Rooter. A portion of the responses reflects appreciation for technicians such as Brandon Z., Mel, Trey, Austin, and Rory Harms, who were noted for their competence, courteousness, and dedication to problem-solving. In particular, reviews cite prompt service, effective communication during the service process, and a willingness to provide assistance beyond plumbing tasks. This showcases the skills and dedication of individual employees as a significant strength of the company. However, numerous reviews documented substantial dissatisfaction with service features such as scheduling reliability and customer communication. Situations where appointments were missed, rescheduled without proper notice, or where staff displayed rudeness were cited frequently. A significant complaint pertained to technicians providing inflated price estimates or suggesting unnecessary services, leading some customers to seek competitors. Instances of poor phone interactions with dispatchers, particularly regarding job status updates and perceived lack of accountability, exacerbated frustrations. Commonly reported themes included:Professional Service: Many reviews lauded the expertise, timeliness, and service quality of specific technicians.Negative Customer Service Experiences: Reports of missed appointments, rude responses from customer service representatives, and poor communication led to frustration for dissatisfied customers.Pricing Discrepancies: Multiple reviews mentioned inconsistency in pricing estimates from different technicians, leading to confusion and distrust.Emergency Response: A notable aspect of praise was for the company's ability to respond quickly in emergency situations, especially when other local services were unavailable. In conclusion, while there are several loyal customers who appreciate Roto-Rooter's quick response and proficient staff, there remains a significant number of reviews criticizing the overall customer service experience, particularly related to communication and appointment reliability. This duality presents an opportunity for Roto-Rooter to enhance customer relations and service consistency moving forward. Read less