Riley Plumbing & Heating

The sentiment analysis reveals a clear discontent among customers, primarily due to poor communication from the company. Reviewers specifically mention that they did not receive any phone calls regarding delays or appointments, which suggests a systemic issue in the company's scheduling and customer service practices. This lack of responsiveness has prompted strong negative feelings, leading to re... Read more

The sentiment analysis reveals a clear discontent among customers, primarily due to poor communication from the company. Reviewers specifically mention that they did not receive any phone calls regarding delays or appointments, which suggests a systemic issue in the company's scheduling and customer service practices. This lack of responsiveness has prompted strong negative feelings, leading to recommendations against hiring the company. The predominant themes are frustration, disappointment, and unfulfilled expectations, pointing towards a failure in delivering reliable service and maintaining open lines of communication with clients. Read less