Pell Plumbing & Son

The reviews for Pell Plumbing & Son predominantly reflect a high level of customer satisfaction. A significant number of reviewers commend Mike for his extensive knowledge and professionalism, with many describing him as "first class" and "the most knowledgeable." His ability to provide timely service, especially in urgent situations, has been frequently noted. Mike's attention to detail, such as ... Read more

The reviews for Pell Plumbing & Son predominantly reflect a high level of customer satisfaction. A significant number of reviewers commend Mike for his extensive knowledge and professionalism, with many describing him as "first class" and "the most knowledgeable." His ability to provide timely service, especially in urgent situations, has been frequently noted. Mike's attention to detail, such as wearing booties to keep homes clean and his willingness to discuss customer concerns thoroughly, adds to the perceived value of his services. Additionally, customers appreciate Mike's responsiveness and genuine care for their issues. Many recount experiences where he offered advice over the phone or made urgent visits at inconvenient times, showcasing his commitment to customer service. The sentiment underscores a strong relationship Mike has built with numerous clients, especially those with vacation properties who rely on him for timely maintenance. However, some reviews indicate frustrations, particularly regarding follow-ups on service issues. A few customers expressed disappointment over inadequate fixes and lack of response from the company after paying for service, leading to the necessity of hiring another plumber for the same issues. This inconsistency shows a potential area for improvement, as maintaining high service standards consistently can enhance customer loyalty. Overall, the common themes among the reviews include: 1. High regard for Mike Read less