Viper Drain Cleaning - Plumber Council Bluffs, IA

Reviewers of Viper Drain Cleaning generally commend the company for its prompt service, professionalism, and competency in handling plumbing problems. Customers reported positive interactions with technicians, who were described as friendly, knowledgeable, and efficient. The ability of the staff to clean up after their work and leave job sites tidy was particularly noted, contributing to an overal... Read more

Reviewers of Viper Drain Cleaning generally commend the company for its prompt service, professionalism, and competency in handling plumbing problems. Customers reported positive interactions with technicians, who were described as friendly, knowledgeable, and efficient. The ability of the staff to clean up after their work and leave job sites tidy was particularly noted, contributing to an overall positive customer experience. Reasonable pricing was also highlighted, with one customer specifically noting how the company saved them significant costs by avoiding excavation for a sewer pipe repair. However, not all experiences were favorable. A critical review illustrated significant dissatisfaction, particularly regarding communication and customer service. The reviewer recounted an incident where a technician left the site without adequately addressing the plumbing issue, leading to frustration and confusion about the next steps. This lack of communication coupled with the expectation for floor cleanliness in the context of a plumbing emergency suggested deeper issues with how some technicians manage customer expectations and execute job requirements. Ultimately, the common findings reveal a dichotomy: while many customers appreciate the service and technical capabilities of Viper Drain Cleaning, there are notable concerns about communication and the handling of warranty-related work. Addressing these issues could enhance the company Read less