Overview of Company Customer Sentiment Analysis in January
The overall sentiment towards Utility Trenching is largely negative, focusing primarily on their landscaping abilities which appear to be significantly lacking. While the company is recognized for their competence in sewer work, the dissatisfaction stems from poor post-project landscaping and poor customer service experiences. Reviewers highlight the inadequacy of their finish work, which contribu... Read more
The overall sentiment towards Utility Trenching is largely negative, focusing primarily on their landscaping abilities which appear to be significantly lacking. While the company is recognized for their competence in sewer work, the dissatisfaction stems from poor post-project landscaping and poor customer service experiences. Reviewers highlight the inadequacy of their finish work, which contributes to a dysfunctional and unsightly yard, as well as their inadequate response to customer concerns. The customer's frustration is compounded by the perceived lack of professionalism when addressing complaints. Read less
Overview of Company Customer Sentiment Analysis in January
In the reviews, Utility Trenching has been acknowledged for their proficiency in handling sewer connections. However, the primary focus of dissatisfaction involves their landscaping skills post-excavation. Customers have reported subpar grading and finishing work, which has left yards looking unfinished and contributing to drainage issues. Specifically mentioned issues include the use of hard clay... Read more
In the reviews, Utility Trenching has been acknowledged for their proficiency in handling sewer connections. However, the primary focus of dissatisfaction involves their landscaping skills post-excavation. Customers have reported subpar grading and finishing work, which has left yards looking unfinished and contributing to drainage issues. Specifically mentioned issues include the use of hard clay fill that was not appropriately broken down, leading to clumping, and a significant height difference from the surrounding yard, which negatively affects the aesthetics and functionality of the area. Customer experiences also suggest a lack of effective communication and professionalism when addressing grievances. A specific instance involved a customer reaching out to the owner, who reportedly reacted rudely before making a weak attempt to rectify the situation, indicating poor customer service and an unprofessional attitude. This incident reflects a broader concern among reviewers regarding the company's approach to client feedback and corrective measures. Additionally, a recurring recommendation from dissatisfied clients is to avoid including landscaping in the contract, as they feel it Read less
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