Overview of Company Customer Sentiment Analysis in May
This contractor shows significant inconsistency across reviews, with stark polarization between highly positive recent reviews (2024) and severely negative older reviews (2020-2021). Professionalism scores are dragged down by multiple complaints about rudeness, lack of COVID protocols, and poor customer service, though recent reviews praise communication and responsiveness. Project completion is c... Read more
This contractor shows significant inconsistency across reviews, with stark polarization between highly positive recent reviews (2024) and severely negative older reviews (2020-2021). Professionalism scores are dragged down by multiple complaints about rudeness, lack of COVID protocols, and poor customer service, though recent reviews praise communication and responsiveness. Project completion is compromised by documented cases of improper installation, misdiagnosis, and incomplete work. Pricing concerns include overcharging and aggressive upselling. Technical skill appears adequate when work is completed properly, but diagnostic accuracy has been questioned. The contractor's apparent improvement in recent months suggests possible management or personnel changes, but the historical pattern of serious failures cannot be ignored. Read less