Rooter-Man of Omaha

Service Quality: The reviews indicate a significant disparity in the quality of service. While several customers praised specific technicians for their professionalism and skills (notably "Josh"), others had unfavorable experiences characterized by rudeness and lack of resolution of issues.Responsiveness and Reliability: Responsiveness to service calls received mixed feedback. Some customers appre... Read more

Service Quality: The reviews indicate a significant disparity in the quality of service. While several customers praised specific technicians for their professionalism and skills (notably "Josh"), others had unfavorable experiences characterized by rudeness and lack of resolution of issues.Responsiveness and Reliability: Responsiveness to service calls received mixed feedback. Some customers appreciated the ability to schedule appointments quickly, while others expressed frustration over delays, particularly when services were promised during emergencies and not delivered promptly.Accountability and Warranty Issues: A recurring theme across negative reviews is Rooter-Man's apparent unwillingness to stand by their warranties or previous work. Customers reported being charged again for services due to "old pipes" or issues that arose shortly after their service, which has led to significant dissatisfaction and a loss of trust in the company.Communication Problems: Several reviews mentioned a lack of clear communication, particularly around scheduling appointments and managing customer expectations regarding service times. This has contributed to feelings of frustration and disappointment, indicating a need for better customer interaction.General Sentiment: The general sentiment reflects a split customer base Read less