PlumbRite

The reviews reveal a two-sided perspective on PlumbRite's service. On one hand, several customers commend the efficiency and professionalism of the technicians, particularly noting that Brandon and Adam provided fast and knowledgeable assistance. Additionally, Chelsea received positive remarks for her customer service, demonstrating helpfulness even when dealing with billing complaints. On the ot... Read more

The reviews reveal a two-sided perspective on PlumbRite's service. On one hand, several customers commend the efficiency and professionalism of the technicians, particularly noting that Brandon and Adam provided fast and knowledgeable assistance. Additionally, Chelsea received positive remarks for her customer service, demonstrating helpfulness even when dealing with billing complaints. On the other hand, significant discontent arises from the pricing practices. One customer specifically mentioned a $300 hourly rate and expressed frustration about being charged $258 for a task that they believed should have taken only 30 minutes. This sense of being overcharged extends to concerns about the materials used, with one reviewer recognizing that they made an error by not obtaining a written quote beforehand and subsequently found that the materials were priced at double their expectation. Overall, the common issues among the reviews center around the lack of upfront transparency regarding costs and the feelings of being misled about the time and expense associated with straightforward plumbing tasks. While some clients have had very positive experiences, the negative feedback about pricing and communication indicates a potential area for improvement in customer interactions and estimates. Read less