Major Drain

The overall sentiment toward Major Drain is predominantly positive, characterized by a strong emphasis on reliability and professionalism. Many customers commend the company for their prompt response times, with multiple reviews noting that technicians arrived earlier than expected or quickly after the initial call. Several reviewers remarked on the pleasant demeanor of the office staff and techni... Read more

The overall sentiment toward Major Drain is predominantly positive, characterized by a strong emphasis on reliability and professionalism. Many customers commend the company for their prompt response times, with multiple reviews noting that technicians arrived earlier than expected or quickly after the initial call. Several reviewers remarked on the pleasant demeanor of the office staff and technicians, highlighting their friendliness and attentiveness to customer needs. Reviewers frequently mentioned the clear and upfront communication regarding pricing. Many appreciated the transparent pricing structure, which is often highlighted as reasonable compared to competitors. Customers also expressed gratitude for the technicians' thorough explanations during service appointments, which greatly contributed to their overall satisfaction. However, there are notable areas of concern within the reviews. A handful of customers reported dissatisfaction with the initial diagnosis or findings from the technicians, claiming that some services may have been unnecessary or overly costly. Instances of complaints about the cleanliness and respect for property during service were also noted, with some customers indicating that the quality of work did not meet their expectations and resulted in additional mess, leading to further frustrations. In summary, while the majority of reviews reflect a positive customer experience with Major Drain, marked by professionalism, speed, and effective communication, there remains a segment of the customer base sharing concerns about pricing transparency, service quality, and overall satisfaction with repairs performed. Balancing the positive service aspects with attentiveness to customer feedback could help Major Drain strengthen its reputation and customer trust further. Read less