Overview of Company Customer Sentiment Analysis in January
The review of Koppold Plumbing reveals a highly negative sentiment, primarily centered around the perception of exorbitant pricing and poor service quality. The reviewer expresses dissatisfaction with the lack of transparency in billing, receiving an unitemized statement and feeling overcharged for both parts and labor. Additionally, there are complaints about the service provided, including inatt... Read more
The review of Koppold Plumbing reveals a highly negative sentiment, primarily centered around the perception of exorbitant pricing and poor service quality. The reviewer expresses dissatisfaction with the lack of transparency in billing, receiving an unitemized statement and feeling overcharged for both parts and labor. Additionally, there are complaints about the service provided, including inattentiveness to cleanliness and organization, all culminating in a sense of regret for not choosing a previously trusted plumbing service. Read less
Overview of Company Customer Sentiment Analysis in January
among all the reviews shared: The review highlights several critical points that create an overarching negative sentiment toward Koppold Plumbing. The primary concern raised by the reviewer is the cost, with a substantial amount ($1599.65) being deemed excessively high for the plumbing services rendered. The reviewer feels that the prices for parts like the toilet and faucet were inflated, and the... Read more
among all the reviews shared: The review highlights several critical points that create an overarching negative sentiment toward Koppold Plumbing. The primary concern raised by the reviewer is the cost, with a substantial amount ($1599.65) being deemed excessively high for the plumbing services rendered. The reviewer feels that the prices for parts like the toilet and faucet were inflated, and the labor charges appeared disproportionate, given the relatively short amount of time the plumber spent at the property. Furthermore, the lack of an itemized bill contributes to feelings of distrust, as the customer is left wondering about the specific breakdown of costs, fostering an impression of a lack of transparency and fairness in pricing. Service quality issues are also prevalent in the review; the plumber's failure to leave the workspace tidy is noted, along with an instance of mixing dirty garbage with clean items. Such details suggest a lack of professionalism and attentiveness to the customer's home environment. The reviewer concludes with a clear preference for their previous plumbing provider, indicating that the experience with Koppold Plumbing has led to a loss of loyalty and commitment to a former, reputable service. This testimony underlines a troubling trend regarding customer satisfaction and the implications of poor service experiences on customer retention within the plumbing industry. Read less
Write a Reviews
Add Photo
Share
Save
Follow