Dan Fay Plumbing

This contractor's record is deeply mixed, with a cluster of positive reviews praising speed, friendliness, and competent work on water heater installations offset by several severe negative reviews describing dangerous safety failures, abandoned jobs, and stolen deposits. Professionalism is significantly dragged down by multiple documented no-shows, failure to communicate, and one instance of char... Read more

This contractor's record is deeply mixed, with a cluster of positive reviews praising speed, friendliness, and competent work on water heater installations offset by several severe negative reviews describing dangerous safety failures, abandoned jobs, and stolen deposits. Professionalism is significantly dragged down by multiple documented no-shows, failure to communicate, and one instance of charging a customer for a partner's training time and travel to retrieve forgotten tools. Project completion is the most alarming dimension: two separate reviewers describe the same pattern of an open gas line left in a basement — a life-threatening hazard — and one customer reports $4,300 taken with no work completed and the contractor texting that he would not return. Pricing scores moderately due to a mix of fair-pricing praise from satisfied customers and explicit complaints about inflated billing and a withheld deposit. Experience scores slightly higher than other dimensions because several reviewers do praise the quality of completed work, but the gas line incidents and the patio poured in the wrong color indicate serious competency gaps on more complex jobs. Read less