Certified Plumbing & Drains

The reviews reveal a dichotomy in customer experiences with Certified Plumbing & Drains. On one side, a customer expressed frustration over being billed $1200 for work that they believed was initially just meant to be an estimate. This review emphasizes a lack of clear communication regarding the service being provided and the associated costs upfront, which led to disappointment. The mention of a... Read more

The reviews reveal a dichotomy in customer experiences with Certified Plumbing & Drains. On one side, a customer expressed frustration over being billed $1200 for work that they believed was initially just meant to be an estimate. This review emphasizes a lack of clear communication regarding the service being provided and the associated costs upfront, which led to disappointment. The mention of a "favor" in providing a discount further highlights their feeling of being taken advantage of, indicating a need for better transparency in service charges. Conversely, another review offers a positive perspective, praising Cory's professionalism and the value he provides compared to larger plumbing services. This customer appreciated the high level of customer service and promised quality, stating a commitment to use Certified Plumbing for future needs. This points to Cory's strong relationship-building abilities and effectiveness in instilling trust among his clients. Common findings from the reviews suggest that while Certified Plumbing & Drains delivers commendable service quality and customer interaction, they should address their communication strategies regarding pricing and service scope to enhance overall customer satisfaction. Clearer expectations and upfront communication could mitigate misunderstandings, leading to more consistently positive feedback in the future. Read less