Burton AC Heating Plumbing And More

The majority of the reviews reflect a severe dissatisfaction with Burton AC Heating Plumbing and More, with multiple customers echoing similar grievances regarding exorbitant pricing. Many reviewers noted that Burton frequently quotes prices that are significantly higher than those of competitors for comparable services. Instances of misunderstandings regarding service costs, where initial low pri... Read more

The majority of the reviews reflect a severe dissatisfaction with Burton AC Heating Plumbing and More, with multiple customers echoing similar grievances regarding exorbitant pricing. Many reviewers noted that Burton frequently quotes prices that are significantly higher than those of competitors for comparable services. Instances of misunderstandings regarding service costs, where initial low price offers were followed by high fees upon service completion, were particularly prevalent. For example, several customers reported being quoted thousands for what turned out to be relatively minor repairs, only to later receive substantially lower quotes for the same work from other companies. Moreover, multiple customers characterized the company's business practices as dishonest or predatory, especially toward vulnerable clients, such as the elderly. This sentiment was compounded by experiences of poor communication and customer service. Reviewers frequently mentioned that they had difficulty reaching Burton's customer support and received rude responses when they successfully made contact. Additionally, many reported "no-show" appointments despite prior confirmations, leaving them frustrated and without timely service. While there are some positive experiences mentioned, particularly regarding specific technicians who were seen as friendly and competent, these instances were overshadowed by the multitude of negative experiences. Customers appreciated certain technicians who performed well but felt their good experiences did not excuse the overall malaise surrounding the company's operational practices. The feeling of being upsold or misled was prevalent, with many customers stating that they felt their technology and home repair knowledge was exploited, leading them to make unnecessary and costly decisions. Overall, the consistent thread across these reviews is a strong recommendation for potential customers to exercise caution, thoroughly investigate alternatives, and avoid Burton whenever possible. Read less