Benjamin Franklin Plumbing of Omaha

The reviews showcase a sharp division in customer experiences with Benjamin Franklin Plumbing. Positive feedback centers around prompt emergency responses and technical competency, particularly from individual technicians like Mark, who was noted for his knowledge and thorough repairs on water heaters and humidifiers. These positive instances indicate that certain staff members can provide quality... Read more

The reviews showcase a sharp division in customer experiences with Benjamin Franklin Plumbing. Positive feedback centers around prompt emergency responses and technical competency, particularly from individual technicians like Mark, who was noted for his knowledge and thorough repairs on water heaters and humidifiers. These positive instances indicate that certain staff members can provide quality service, creating a potentially good customer experience in emergency situations. However, the predominant sentiment among reviews is negative. Many customers lament the high cost of services provided, feeling that the charges were excessive compared to competitive rates in the area. Complaints frequently noted instances where customers felt pressured into unnecessary costs or upselling for services, such as membership plans or equipment replacements without justified reasoning. Additionally, several reviewers recounted frustrating experiences with scheduling and communication. Instances of missed appointments, lack of timely responses, and feeling ignored or undervalued as customers contributed to their overall dissatisfaction. The portrayal of technicians being dismissive or unprofessional further exacerbated negative feelings, especially when customers felt their issues were not adequately addressed or were left unresolved after service visits. Another recurring theme involved a discrepancy between advertised services, such as "free estimates," and the actual charges encountered, leading to multiple customers feeling misled or trapped into paying service fees for minimal or ineffective work. This has prompted several customers not only to express intent to discontinue their relationship with the company but also to warn others against using their services. In conclusion, while Benjamin Franklin Plumbing has the potential to deliver satisfactory service, the overall sentiment is marred by pricing issues, customer service failures, and an erosion of trust among a significant section of their clientele. Read less