ASAP Appliance & Plumbing Services

The feedback for ASAP Appliance & Plumbing Services reveals several common themes indicative of an overall low customer satisfaction level. While some experiences were positive, particularly in terms of the behavior and professionalism of specific technicians like Shane and Amber, they pale in comparison to the multitude of negative experiences reported.Service Reliability: Numerous customers enco... Read more

The feedback for ASAP Appliance & Plumbing Services reveals several common themes indicative of an overall low customer satisfaction level. While some experiences were positive, particularly in terms of the behavior and professionalism of specific technicians like Shane and Amber, they pale in comparison to the multitude of negative experiences reported.Service Reliability: Numerous customers encountered issues with timely service. Many reported that technicians failed to show up as scheduled or arrived hours later than promised. This led to frustration and disappointment, indicating a serious flaw in the company's scheduling and communication practices.Quality of Repairs: Several reviews highlighted inadequate repairs or misdiagnosed problems. Customers often had to call back multiple times for the same issue, especially with appliances like washers and ice makers that remained non-functional even after a technician's visit. Such inefficiency raised concerns about the technicians' competency and suggested a need for better training.Customer Service Deficiencies: There were complaints regarding unhelpful and argumentative customer interactions. Reviewers frequently mentioned feeling ignored or treated dismissively, with a lack of empathy when discussing ongoing issues. This contributed to their decision not to return to the company for future services.Charges and Transparency: Many customers expressed outrage over repair costs and part pricing, feeling they were significantly overcharged. The lack of transparency in billing and the perceived inflated flat rates have bred distrust among clients.Safety Concerns: A particularly alarming review highlighted a serious safety issue involving a gas leak due to negligent installation. Such incidents raise critical concerns regarding the company's commitment to safety and proper procedures.Inability to Resolve Issues: Customers expressed dissatisfaction with the company Read less