Double J Plumbing & Contracting

The reviews reflect a stark polar sentiment towards Double J Plumbing & Contracting, ranging from deeply negative to very positive.Negative Experiences: - The most critical review emphasizes a major failure in installation regarding an R/O system. The specific complaint revolves around incorrect parts being installed, leading to a system that was not fully operational. The lack of proper docume... Read more

The reviews reflect a stark polar sentiment towards Double J Plumbing & Contracting, ranging from deeply negative to very positive.Negative Experiences: - The most critical review emphasizes a major failure in installation regarding an R/O system. The specific complaint revolves around incorrect parts being installed, leading to a system that was not fully operational. The lack of proper documentation further complicated the situation, as the customer had to take the initiative to resolve the oversight themselves. - Additionally, there are serious concerns raised about cleanliness, including an incident reported about employees not maintaining hygiene standards in a bathroom situation. This feedback suggests a disregard for professional conduct that can significantly tarnish a company's reputation.Positive Experiences: - Contrastingly, other reviews showcase efficient and responsive service. Customers have praised the company for quick follow-ups and timely resolutions for plumbing issues, especially in emergency contexts such as sewer backups. The company's promptness and courteousness received favorable mentions. - Several reviews commend the affordability of services and highlighted a positive experience of a clean and well-managed job, demonstrating that some customers were satisfied with the overall value and service received.Commonalities: - A critical takeaway from the reviews is the inconsistency in service delivery. While some experiences were characterized by excellent communication and effective problem resolution, others were tainted with oversight and poor practices by the staff. - Customers generally expressed a need for better quality control and employee accountability, particularly regarding standards of cleanliness and professionalism during service calls. Overall, Double J Plumbing & Contracting shows a spectrum of customer experiences, indicating that their usability and service effectiveness may vary significantly from one engagement to another, leading customers to exercise caution in their dealings. Read less