Nearby Water Heater Repair In Columbus

Review and analyze now for company Eaton Plumbing and provide the analysis in the discussed format for the following reviews: '''We reached out to Eaton after discovering a puddle of water beneath our existing water tank. Their initial assessment led to the recommendation of a new water heater, which they promptly installed on Monday afternoon.

However, by Wednesday evening, the puddle had reappeared. Despite our early Thursday morning call, they couldn't send a technician until later due to our impending departure from town.

Following their advice, we shut off the water at the main connection, only to return home to several inches of water in our finished basement that Sunday night (3 days later)--less than a week after installation and with no running water. The technician they sent on Monday made no changes and failed to follow up as promised.

When we sought an update, they scheduled a supposedly more experienced technician for the next day, yet still no investigation or resolution. They acknowledged that the original drain installation was not up to code but offered no accountability for the resulting damage.

Their explanation blamed high water pressure from the utility company, a backed-up drain, and a failed sump pump. Curiously, the sump pump, less than two years old, had been functioning correctly until the sudden influx of 50+ gallons of water.

Why didn't they address the drain issue earlier? In summary, Eaton Plumbing prioritized selling new equipment over proper installation and troubleshooting. Their lack of accountability left us with a water-damaged house and lost possessions.

I strongly caution against hiring this company, despite their claims of values and experience. George & John were awesome.

They came out very quickly to respond to a leak that we found in our ceiling. After checking out 2nd floor laundry, they exhausted all options before having to cut into the ceiling of the first floor, where the leak was somewhat contained.

They were professional, quick and efficient. Thank you Eaton Plumbing! I have had these guys out twice over the past couple years, the first Plumber was Ken and than Randy.

Each time I called for one reason and ended up talking to them about others, only because they were so helpful and knowledgable. I am a previous business owner so I know there are three ways to run a business, customer service, low pricing or quality...

pick any two, usually. These guys have fair prices, great customer service and quality.

That's all I could ask for and a little more. Thanks Eaton.

After I made the mistake of trying to "do it myself", I was so thankful to have Eaton Plumbing help with the mess I had made. They saved the day and my sanity! Thank you, Eaton Plumbing!! Have used twice and each time did a thorough job.

Came out, gave detailed quote, purchased parts and returned to fix. No issues with any of the repairs Requested an estimate for some work to be done needing about a half day labor.

Waited until the following week for the estimator to come. Estimator came out on Monday and said he would send the estimate within 2 days.

Did not get the estimate. Called back twice.

It is now the end of the week and I never got the estimate. Wasted almost two weeks of my time.

Not a good experience. Randy came out to to replace a defective outdoor spigot and was running early and called to see if he could arrive early and unfortunately there was just no way I could make it earlier than planned today.

No problem he said, he'd attempt another job and be out later. When he arrived, he assessed the situation and had it completely replaced / repaired within a half hour.

He was very professional, courteous and even offered to use the parts I had purchased to repair to keep cost down. All in all, a great experience.

They were recommended to me by my parents and I would not hesitate to recommend them to someone else looking for a good, reasonable plumber. I am very pleased with the efforts of Eaton Plumbing.

They were quick to respond to my needs and handled everything very professionally. Max was honest in his assessment and I feel his prices were fair.

We will be using them again for future plumbing needs. Called to have them come out and hook up my new gas grill.

Called the office on Thursday, November 18th and was told the soonest someone could come out was the day after Thanksgiving. They said they would send someone Friday the 19th to see what was needed and give me a quote.

I said that would be fine and if they had a cancellation please put me down. I was told that would do that.

They sent someone out Friday and he took pictures and said it looked like a 3-4 hour job. I received a call on Friday, November 25th around 2:15pm (the day I was suppose to have the work done).

The plumber said he was on his way to hook the grill up and asked if the pipe was already run and it just needed hook up? I told him no, they sent someone out last week and he took pictures and knew exactly what was needed. The plumber said that no one told him and he needed to make a call.

He called me back 10 minutes later and said the part weren't ordered and he would not be coming. I explained to him that I had this scheduled for over a week and I was having people over for the Ohio State vs Michigan game and we were grilling out.

He said he was sorry but there was nothing he could do. I was very upset and called the office, they were closed the day after Thanksgiving, I told them I was very upset and I needed someone to call me first thing Monday.

It's 3:20pm on Monday, November 28th and not so much as a phone call from them. So much for customer service.

I will not use this company again. I have been a customer for 8 years.'''.Read less