Review and analyze now for company Thomas Plumbing and provide the analysis in the discussed format for the following reviews: '''Woke up to a water heater issue in the morning and Thomas plumbing was immediately out that same day. They took their time to make sure everything was in order and walked me through the process of every working part.
They even cleaned up the area around my water heater for me as well. Price was definitely fair and better than some other competitors as well.
I would definitely call them back for any future plumbing needs. This A hole was speeding down Monterey Rd, tail gating me then tried to pass me going the wrong direction at over 80MPH then slammed on his brakes and wanted me to pull up next to him.
Once he passed me, he proceeded to recklessly pass other vehicles in traffic. Is this the kind of guy you want to deal with or business you'd want to come over to work on your house??? Everything went great.
David was professional and efficient. He explained what he needed to do to and then tested the water line to make sure that nothing leaked and left the job neat and clean.
I was very impressed with the time it took to complete the job (about an hour). I will definitely be calling Thomas Plumbing for any future issues.
Great service, fast response and quality work. Installed my new bathroom sink and cleared out all of the built up gunk.
Went to a wedding and came home to a water leak on the second story of the house. First thing in the morning I called Dave at Thomas Plumbing.
From the time we hung up the phone, Dave's technician Jason arrived within 1.5 hours after our call. Jason was fast and efficient.
His knowledge of the trade made finding the root cause quite easy. Their swift response and great pricing was a blessing.
I will call on Dave and his team for all of my plumbing needs in the future Thomas Plumbing in Morgan Hill is our go to Plumbing Company. We have used them 4 times (Water heater; repair main water line; faucet and toiler installation, leak detection; drain snake) Each time they have been responsive, professional and provide excellent service.
Their prices are very competitive and fair. They back their work.
Our most recent job involves replacing our main sewer line. Their staff ( David, Nacho, Justin and others) have been helpful, professional and do excellent work.
Dave the owner is very responsive and explains what needs to be done and why. If you need a Plumbing Company Thomas Plumbing in Morgan Hill is the one for you! Awesome! Quick and very professional! I had a water heater that died that needed to be replaced.
I got a new water heater installed by Thomas Plumbing and he was able to install it perfectly with the existing piping. I highly recommend them.
I was so desperate for a water heater after ours started leaking all over our garage floor. They installed a new water heater the next day-wow.
So thankful that I found such a nice family owned company. 5/13/22 Installer: Jerry Jerry updated a gas valve and expertly finished installing a slide in new range, leveling it and making sure it fit perfectly with the kitchen countertops.
I appreciated Jerry's professionalism and excellent customer skills. We usually use another plumbing company in Morgan Hill but they were not doing home service due to Covid, so we had to look for another plumber and decided to try Thomas plumbing -Morgan Hill.
First time experience and it was a very poor quality service. Took 2 trips and 4 phone calls for the work to be properly completed.
I purchased a faucet for my parents house, and contacted Thomas plumbing -Morgen Hill, to remove the old one and replace it with the new one. Their technician came in at 1:31 pm, installed the new faucet , texted me at 2:46pm that he was done.
And we were sent a bill for $296. I went over my parents and saw the faucet was loosely installed , water leaking down into the vanity drawers and under the sink.
I called Thomas plumbing to report the leak issue and requested fix. I was put through Dave, who appeared to be the owner .
he denied any workmanship issue then accused me of trying not to pay. I send him video and pictures, of the loose faucet handles and water under sink.
Then called Dave back on to follow up, he agreed to sent the technician back to fix it. This was while no apologies made or empathy for the inconvenience.
After they corrected the faucet and when I went there to pay, I asked for a breakdown of charges . They stated $296 was for 2 hours of labor.
I informed them that their technician was there for a total 1&1/2 hr . They referred me to Dave.
So I Called Dave the next day, I told him that my parents are elderly and on fixed income so I want to make sure they pay a fair charge. Dave insisted that we must pay for 2 hours despite proof i had via Ring camera and technician time of text.
Dave said that tech spent 2 hours and part of it was the paperwork he was doing while in his truck. I agreed to pay the due bill but I won't do business with them again.
Thomas plumbing Morgan Hill is poor workmanship Quality, poor customer service, and were dishonest about the charges. Had them come and clear a clog at my home in Sunnyvale that another rooter company could not handle.
Turned out it was a root about 109 ft down the line from the roof vent. The not so Elite Rooter company didn't even have snakes long enough to do it.
Thomas is much more than just a rooter company they are actual plumbers. My plumber was named Dean and he went above and beyond working this out and cutting out the root with a special head.
I am very impressed with this company and felt that way after talking to the owner Dave on the phone. I'm going to have them install an exterior clean out which older houses sometimes don't have.
Once that is in, Future cutting of that root will be even easier because they will be able to use a larger diameter cutting head on the snake. Going forward this will be my plumber of choice! Update Had them install the clean out.
Jerry did the work and did an amazing job working well after dark to make sure it was done right. Great work ethic by this company.
Fantastic same day service on a weekend! I live in Morgan Hill and I called about an issue within my toilet tank and a back up. In under two hours I had someone out to my home and the repair complete.
Beyond satisfied, thank you Thomas Plumbing! This review is LONG overdue, but the guy they sent out was responsive, patient, and knowledgeable :-). He educated me and my husband about our water softening tech and advised us regarding our hot water tank.
Would definitely recommend these guys. They're smart, reasonably priced, and prompt - what more could you ask for? Once again Thomas Plumbing came through quickly and very efficiently! Plus, Patrick was a joy to have fixing my toilet, very personable and even gave me a senior discount! I'm a fan for Another visit for a different situation and another stellar outcome and service, this time by Cody!!! Amazing result and another very personable technician! They are two of the best.
So nice to have a great experience with a plumber!! I called to request a plumber tech come to my home and provide a quote to repair a leak. "We don't provide quotes - we fix leaks" at $165 an HR when others charge $50-$75 to stop the truck and take a look.
Not sure of the quality of work because I was off-put by the initial price gouge on the phone call. Called Joel Sanders Plumbing instead.
Our family uses this company for our multiple plumbing needs, but recently, I was forced to call their weekend emergency line. Within the given time, I had a call back from Dave.
He patiently walked us through shutting off the leaking water heater (sensor problem), so I wouldn't have to shut off the main. Many thanks to this reliable company for their help! I have been using Thomas Plumbing for a while for all of my heating and plumbing needs.
Dave Thomas and his team are very knowledgeable and recommend what is needed and no more. They have done some complicated HVAC work for me, fixed my heater and performed the more mundane work of unclogging pipes.
Great to work with them! This was my second time using this company. I cannot say enough good things about them.
They showed up quickly and stayed until job was done. Work was done outside and even though they had to dig up part of yard, they put everything back and no evidence of problem.
Titus was wonderfu. Our water heater was leaking this past Monday, and got an appointment on Tuesday.
Jerry and Titus came out and they were great. They prepped everything, lining the carpet up and down the stairs.
Did I mention our water heater is on 3rd floor of townhouse. Our water heater was not easy to replace, taking it out proved to be difficult, and then when they were filling up the tank it was leaking due to crack in pipe leading into it.
Jerry knew exactly what part was needed and replaced it. It took 8 hours to complete.
Am sure this job is one they won't soon forget! I was very please with the promptness of Thomas Plumbing. Dave Thomas called back within the time he specified and had a technician out quickly.
They addressed an issue under our house (crawl space) with the kitchen drainage pipe and were able to fix it without a problem and at a very reasonable cost. Cody was very straightforward, thorough and efficient.
I would highly recommend Thomas Plumbing and will not hesitate to call them again if any other plumbing issues arise in the future. Awesome service! They were able to come out the next day.
They gave us a time frame and called 30 minutes before their estimated arrival. Patrick arrived and had shoe protectors on ready to get the job done.
We had a small leak on our master bathroom toilet. With the holidays, we just shut it off and then it sat for two months.
So of course, our issue did not appear to be an issue when help finally arrived as the leaking could not be seen. Patrick went ahead and took everything apart to check and make sure there was no water damage underneath.
He replaced the seal and put everything back together in a timely fashion. Highly recommend this company and love the fact we can support local businesses! My new favorite plumber in Morgan Hill is Thomas Plumbing! We had two back-to-back issues, a leak in a kitchen pull-out faucet hose and then a bad air gap and clogged pipe in the dishwasher which came to a head the very next day.
Between Ricardo and Dean who each responded to the various issues, each was handled very professionally and competently. And because the two issues occurred so close together, Dave helped out by discounting the labor charges.
Thanks to all of you! They've done great work on my plumbing and now on my A/C unit. The young men that work there are always polite and their prices are very reasonable! Thank you for sending Cody to repair my kitchen (under sink) plumbing leak.
He did a great job. He located, repaired the leak and additionally replaced several deteriorated plumbing connections plus a garbage disposal unit - all on their way to cause problems.
I felt he did a great job - kept me informed as to the repair progress and when finished - left a cleared work area. For any future plumbing needs -I would certainly contact Thomas Plumbing.
Again! Thomas' plumbing came through for me! Have always enjoyed excellent service from them! Dean was very nice and took care of my problems quickly! I don't worry when I have a plumbing issue. I just call Thomas Plumbing!! I cannot say enough about the service that I received from Thomas Plumbing! After my last plumber flaked out on me for a larger job, I called Thomas Plumbing and I had a technician knock on my door an hour later.
I had a water main leak which we thought was in one spot, but he pinpointed the actual source. He didn't have the part that he needed and he couldn't get it at Home Depot so he returned the next day as promised and stayed until it was done.
He returned the next day (again at the promised time) to turn on the water and ensure that the leak was corrected. I'm so happy at the excellent service that I received that I can say Thomas Plumbing is now my go-to company for all of my needs! I can't begin to tell you how happy I was this morning when this Company "squeezed me in" in a very busy schedule since we're in the middle of a long, hot heat wave.
My air conditioner went out suddenly, early afternoon yesterday. The company who put in my system, Valley Heating & Cooling could not get me in for three weeks, July 13! I never thought to get somebody local so I started making calls via Yelp.
I made some 10 calls, most companies had the same 2-3 wk wait while anothers didn't answer their phone at all. The HVAC person they hired recently is Gary, he was SO professional, polite, clean and honest.
He was in and out of my job in about one hour. The bill seemed very reasonable and fair.
I have use this company many times for plumbing services within the last 15 years, but I did not know they did heating and air-conditioning and it did not coming up in Yelp under A/C and heating. I was referred to them by another company that did not do residential work named Duerr A/C and Heating.
The gentleman there was very helpful, he told me how much he liked Dave Thomas, that he was always a fair, nice business owner. Thank goodness I called Duerr's to get Dave's name and number! Thanks a million Dave & Gary.
My house is now cooling off. I would recommend them if anybody needed air conditioning work.
Cody, the plumper from Thomas Plumbing was a credit to his profession and to his company!!! He was professional and he had great people skills. He explained every step of what he was doing.
When I asked for his recommendations he gave them clearly, then left the decisions up to me. He worked with diligence and efficiency while maintaining a cheerful attitude.
When he was finished he double checked his work. I was very grateful to have my plumbing problems fixed.
The price was fair too. The bonus for me was that I have used Thomas Plumbing a number of times and I have been very happy with them EVERY TIME!!! My water heater leaked all over the garage and under my house, eeek! Called Thomas Plumbing and they sent someone out right away, found the problem and recommended that I get a new water heater.
They did the fix that afternoon. They were very pleasant to work with and I would recommend calling them for plumbing issues.
I will be calling them again! Thanks! Great company! While they weren't able to solve our tricky problem, they were very responsive and waived our service fee due to this issue. Would recommend them! I was very impressed with the work done by Dick, the Thomas Plumbing plumber who diagnosed and fixed a water leak problem at my home.
Dick showed up just a few hours after we called. He quickly theorized we had a broken drain pipe in the wall behind our sink.
He carefully cut into the wall and found that was indeed the case. The broken joint was in a difficult spot, just above the concrete footing of an outer wall of our home.
Despite the difficult position of the break and the cramped space under the counter he had to work in, Dick was able to replace the pipe and fittings there and fix the problem in less than two hours from the time he arrived. And he cut into the wall so carefully it was not too difficult for me to replace the sheet rock he had to remove.
I really appreciate the good work he did and the pleasant, positive attitude he had the entire time he was here. I highly recommend Dick and Thomas Plumbing.
On Valentine's Day I discovered a big leak under my kitchen sink. With company coming the next day I knew I needed to get it repaired today! After calling 2 other plumbers unsuccessfully, Thomas came to my rescue that afternoon.
Patrick quickly ascertained that I needed a new faucet. While I went to Home Depot to buy one he removed the leaking faucet and was ready to quickly install the new one.
In spite of having to go to the store, the job only took one hour! Patrick was efficient, clean and confident, and he gave us the senior discount. I was both relieved and very pleased.
Terrific service from a professional plumber service. Replaced water heater (~2015), and has continued to provide reliable and trustworthy followup.
Recommend Thomas Plumbing for all service. We've had Thomas do other projects in the past with great results, they installed a heating system and a water heater.
We recently had a major water leak in the upstairs bath and under the house in the main drain, they were prompt to respond and very reasonable with their pricing. We cannot recommend them any higher than 5 STARS, if we could we would.
Thanks for the great service guys. Everyone at Thomas Plumbing and Heating has been very kind and personable.
I feel that the price and quality of my new furnace are excellent. My house feels much more evenly heated and comfortable with the Bryant unit they installed.
Thomas Garlick, the technician is very dedicated to his customers. He's a hard worker and great at his job.
I can't say enough about the fine service I have received. Stay way from this "business"! Worst service I've ever encountered! Called them to look at my jetted tub.
He filled it with water then looked underneath, he said he couldn't see a leak. This whole process took 15-20 minutes.
He then wanted $136 for his time. This didn't sit well with my husband so he called to complain that the plumber DIDN'T DO A THING.
Well turns out this guy was the owner and he refused to give us a refund. He claimed he doesn't work on jetted tubs.
Well he should have said so when we initially called! Lesson learned.....this company sucks!!!!! Doug was great. He understood the problem and how to solve it immediately.
Unfortunately my outside shutoff valve was a commercial size and a new one had to be obtained from the supplier. He was back the next morning with the part and installed it quickly.
I have used them for years. They are always looking out for their customers.
Last week, my garage disposal stopped working - they solved my problem over the phone! Saving me the expense and hassle of a service call. Great guys! Wow! If i could give a negative I would.
Stay far away from this company. After 3 visits to install a reverse osmosis system and fix a tub that had only hot water, the tub was fixed, I have to call another plumber for the reverse osmosis system, and I had to fork over $600.00!! The kid they sent me didn't know what he was doing and even said that he looked up on utube how to fix the tub, and yet on the 3rd day his boss had to come with him to walk him through how to fix it.
Never ever again. Beware! Update: So, after speaking with the owner, very nice man, the charge is reduce to a 1 1/2hr labor charge, very resonable.
Family run business, son in law comes out to return my check, once again very freindly and apologetic, all I can really say is, I'm very happy that they show true concern for their clients, but they need to send experienced plumbers with the unexperienced ones so that this doesn't happen. Crazy, maybe, but I'm considering having them back for the reverse osmosis on the condition that they send an experienced plumber! Will return for another update.'''.
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“Thank you for taking care of my plumbing!” according to 3 users
