Nearby Bathtub Installation In Columbus

Custom Care Group shows a mixed but cautiously positive profile across a very small review set. Professionalism scores moderately well — two reviews praise communication, courtesy, and responsiveness, but the negative review documents a failure to clean up sewage and paper towels left behind, which is a meaningful professionalism concern. Project completion is the most penalized dimension: the 1-star review describes a drain blockage that was not resolved on the first visit, a second charge for what should have been a warranty callback, and damage caused to an adjacent drain during the work — serious execution failures. Pricing received a single positive mention (best value of four quotes), but with only one data point this carries very limited weight. Experience is mixed: the gas leak job was completed efficiently and the contractor is described as knowledgeable, but the drain job required two visits and caused collateral damage, suggesting inconsistency in technical execution.

• Only 3 reviews total — WW Score is statistically unreliable and should be treated as preliminary only.
• The negative review (2022) is older than 12 months relative to the two positive reviews (2024); recency weighting favors the positive reviews, but the severity of the 1-star complaint warrants full consideration.
• No fake review patterns detected — reviews contain specific details, varied language, and include a critical negative review, which supports authenticity.
• The 1-star review raises a potential warranty/guarantee concern: contractor reportedly does not guarantee work, meaning repeat issues result in additional charges to the customer.

This WW Score is based on only 3 reviews and should be considered highly preliminary — at least 8–10 reviews would be needed to establish a reliable baseline for this contractor.

C Lacey Plumbing presents a deeply mixed picture across all dimensions. Professionalism is significantly undermined by multiple explicit no-show, no-call complaints spanning different years, which directly contradict the positive reviews praising punctuality and courteous behavior. Project completion is similarly split — while several reviewers report successful, thorough work, one detailed 1-star review describes a recurring sewage problem that was never resolved despite two paid visits, with the owner explicitly refusing to warranty the work. Pricing feedback is mostly positive among satisfied customers, but the $370 double-charge complaint for incomplete work is a serious red flag that pulls the score down. Experience scores are hurt by the account of a plumber failing to diagnose a sewer disconnect that the customer ultimately resolved themselves with a rented tool in 20 minutes.

• Multiple explicit no-show/no-call complaints (2019 and 2013 reviews) indicate a recurring reliability problem, not an isolated incident.
• One detailed review describes being double-charged $370 for work that failed twice within 24 hours each time, and the owner refused to warranty the work — this is a serious project completion and ethics concern.
• The majority of reviews are older than 12 months; only one review (January 2024) falls within the past 12 months. Recency weighting is limited and the score may not reflect current performance.
• The single most recent review (2024) is positive, but one data point is insufficient to confirm a trend of improvement.
• No strong fake review patterns detected, but several positive reviews are generic in nature (e.g., 'great company,' 'can not go wrong') with limited specifics, which slightly reduces confidence in those reviews.

This WW Score is based on 9 reviews spanning over a decade, with only one review from the past 12 months, which significantly limits the reliability of this score as a reflection of current contractor performance — treat with caution.

DrainMaster demonstrates strong overall performance with a WW Score of 82.3, driven primarily by consistent professionalism and technical expertise across 42 and 28 mentions respectively. Pricing is competitive and transparent, with multiple customers noting fair rates compared to competitors. Project completion shows solid execution but is tempered by several documented failures including incomplete work, follow-up issues, and unresolved callbacks. Recent reviews (2025) are overwhelmingly positive, but older reviews (2014-2017) reveal recurring problems with scheduling reliability, communication breakdowns, and unresolved service issues that suggest systemic operational challenges.

• FAKE REVIEW PATTERN DETECTED: Reviews from 2025-05-19 and 2025-06-02 show suspiciously generic praise with minimal specifics and identical structural patterns ('was awesome', 'great job', 'highly recommend'). Multiple empty review texts with 5.0 ratings suggest automated or placeholder entries.
• CRITICAL SERVICE FAILURES: Three 1-star reviews document serious issues—sewage backup cleanup not performed by company (2024-05-29), property damage to sprinkler system with poor communication (2023-07-06), and complete service failure with non-responsive follow-up (2014-10-22). These are not minor complaints.
• COMMUNICATION BREAKDOWN: 2024-11-11 review documents unprofessional behavior from office staff (screaming/cursing at technician over coupon dispute), indicating internal culture issues beyond field technician performance.
• SCHEDULING AND RELIABILITY ISSUES: 2016-06-24 review explicitly states receptionist was 'unprofessional and unreliable' with workers forgetting equipment and showing late due to communication failures. 2017-04-14 review documents repeated no-shows and ignored callbacks after incomplete faucet work.
• RECENCY BIAS ALERT: 35 of 60 reviews are from 2025 (58%), with 28 from May-June 2025 alone. This concentration of recent 5-star reviews contrasts sharply with documented failures in 2023-2024, suggesting either recent operational improvements or review manipulation.
• INCOMPLETE PROJECT DOCUMENTATION: Multiple reviews reference job numbers but lack detail on actual work scope, making it difficult to assess true completion quality.

This WW Score of 82.3 should be treated with MODERATE-TO-HIGH caution: while recent performance appears strong and field technicians consistently receive praise, the company has a documented history of scheduling failures, communication breakdowns, and unresolved service issues that suggest operational inconsistency. The heavy concentration of generic 5-star reviews from May-June 2025 raises authenticity concerns. Customers should expect good technical work but should verify scheduling confirmations and document any issues immediately, as follow-up responsiveness has been problematic historically.

Discount Drains shows significant inconsistency in service quality. While many reviews praise professionalism, responsiveness, and fair pricing (particularly from 2020-2021), a cluster of severe failures in project completion and workmanship undermines overall trustworthiness. Critical issues include incorrect material substitutions (PVC instead of copper), incomplete work requiring callbacks, damage to customer property (driveway, flooring, mold), gas safety hazards, and poor follow-up communication. The company demonstrates strong initial responsiveness but fails in accountability and quality control on complex jobs.

• SEVERE QUALITY CONTROL ISSUES: Multiple reviews document serious defects—wrong faucet type, shortened washer drain causing mold/water damage, gas leak hazard, damaged driveway/flooring. These are not minor complaints.
• COMMUNICATION BREAKDOWN: Several customers report unresponsiveness after job completion, especially when issues arise. One customer filed two BBB complaints before receiving callbacks.
• BILLING PROBLEMS: One review documents repeated unauthorized charges ($286/month triple-charged) with company claiming inability to see charges and delayed responses.
• CALLBACK FAILURES: Multiple reviews mention callbacks required due to leaks, improper installations, and incomplete work.
• RECENCY PATTERN: Most positive reviews are from 2020-2021. Negative reviews span 2017-2023, suggesting persistent systemic issues rather than isolated incidents.
• SUBCONTRACTING RISKS: Multiple failures involved subcontractors or improper delegation (HVAC subcontractor for faucet work, separate concrete contractor causing month-long delays).
• NO FAKE REVIEW PATTERN DETECTED: Reviews show genuine variation in detail, specificity, and emotional tone. Negative reviews are detailed and credible.

This score should be treated with CAUTION. While the company demonstrates competent professionalism in communication and scheduling, the high frequency of serious project completion failures (13 mentions, score 62) and documented safety/property damage issues significantly undermine confidence. The WW Score of 68.2 reflects a company that starts well but frequently fails in execution and accountability, particularly on complex jobs. Customers should request detailed contracts, verify material specifications, and establish clear accountability before hiring.

Tony Macon demonstrates strong professionalism with consistent punctuality, excellent communication, and courteous demeanor across 12 reviews. Pricing is competitive and fair, explicitly praised in 10 reviews with customers noting savings versus competitors. Project completion is generally solid with most jobs finished correctly on first attempt; however, one significant failure (2017-03-28 drain issue requiring callback and external resolution) and one service quality issue (2017-12-15 hot water installation requiring professional rework) temper this score. Technical skill is evident in 9 reviews showing problem-solving ability and proper workmanship, though the two negative incidents suggest occasional lapses in thoroughness and quality control.

• One critical negative review (2017-12-15, 1-star) describes incomplete work, poor follow-up, unprofessional behavior (threats), and use of substandard materials without customer approval. This is a legitimate complaint with specific details and represents a significant service failure.
• One moderate negative review (2017-03-28, 2-star) documents incomplete problem resolution requiring external professional intervention 12 days later, suggesting inadequate diagnostic or execution on initial visit.
• Most reviews are 5-star with generic positive language, but this appears authentic rather than fake: negative reviews are present and detailed, reviews span 13 years with varying specificity, and positive reviews contain concrete examples (dishwasher removal, cartridge installation, drain clearing times, etc.).
• Recency concern: 11 of 16 reviews are older than 5 years (pre-2019). Only 1 review from past 12 months (2023-08-04). Recent performance data is limited.

This WW Score of 84.2 is reliable with HIGH overall confidence due to substantial mention counts across all dimensions (9-12 per category) and presence of both positive and negative reviews providing balanced perspective; however, the significant age of most reviews (pre-2019) and limited recent data (1 review in past year) suggest current performance may differ from historical patterns.

This contractor has a deeply polarized review profile, with enthusiastic praise from satisfied customers offset by serious complaints from others. Positive reviews highlight prompt response, honesty, and willingness to go above and beyond, including after-hours emergency service. However, multiple negative reviews describe significant failures: technicians unable or unwilling to resolve urgent situations, a pattern of equipment failures attributed to poor installation quality, a broken pipe with subsequent billing disputes sent to collections, and an allegation of employees being impaired on the job. Project completion is the weakest dimension, with multiple reviewers describing abandoned or unresolved work. The mixed record across all four dimensions prevents any dimension from scoring above the mid-range.

• Strong recency concern: the majority of positive reviews are from 2014–2017, while the most recent reviews (2019–2023) are predominantly 1-star complaints. The contractor's current performance profile appears significantly worse than older reviews suggest.
• One review alleges employees were visibly impaired (high) on job sites — this is a serious safety and professionalism concern that warrants caution.
• One review describes a billing dispute sent to collections after a technician broke a customer's pipe — this is a significant project completion and ethics red flag.
• The 2023 hot water heater review describes a multi-year pattern of recurring element failures and improper repair technique (element pulled without draining tank), suggesting systemic quality control issues.
• No clear fake review patterns detected, but the stark split between older 5-star and newer 1-star reviews may indicate a meaningful decline in service quality over time rather than fake activity.

This WW Score carries MODERATE overall reliability due to a sufficient number of reviews, but the strong recency skew toward negative experiences significantly undermines confidence in the contractor's current service quality — prospective customers should weight the post-2019 reviews most heavily.