Roto-Rooter Of Missoula

In the reviews analyzed, several key themes and sentiments emerge that paint a clear picture of customer dissatisfaction:Overpricing and Miscommunication: Customers frequently mention feeling misled about pricing. Initial quotes were significantly lower than the final charges, with one reviewer highlighting a discrepancy from an estimated $1,200 to an actual charge of $3,000. This perception of be... Read more

In the reviews analyzed, several key themes and sentiments emerge that paint a clear picture of customer dissatisfaction:Overpricing and Miscommunication: Customers frequently mention feeling misled about pricing. Initial quotes were significantly lower than the final charges, with one reviewer highlighting a discrepancy from an estimated $1,200 to an actual charge of $3,000. This perception of being swindled is a recurring issue, leading to feelings of betrayal and frustration.Poor Work Ethic and Service Quality: Reviewers criticize the efficiency and professionalism of the technicians. One specific complaint noted extensive downtime, with workers idling and not effectively contributing to the completion of the job. This raises concerns over work ethic and the management of the project.Lack of Customer Service: Several reviews point out a lack of empathetic communication from the management, with instances of rudeness noted. Customers describe encounters where managers were dismissive or insulting when addressing their concerns, which exacerbates negative sentiments associated with the service.Cleanup and Aftercare Issues: After the service was completed, customers were left to handle cleanup on their own, resulting in dissatisfaction with the overall job quality. A damaged lawn was a specific grievance noted, indicating negligence in post-service responsibilities.Recommendations Against Use: The most course of action recommended by previous customers is to avoid using Roto-Rooter Of Missoula entirely. The sentiment is clear: potential clients are advised to seek out other plumbing services in the area to prevent the distress and financial burden associated with this company's service. In conclusion, the overall sentiment from the reviews suggests a profound disappointment in Roto-Rooter Of Missoula's approach to business, customer relations, and service quality. Such sentiments are likely to drive potential customers away, impacting the company Read less