Plumb-Tech Plumbing & Heating Missoula

The reviews for Plumb-Tech Plumbing & Heating reveal a troubling division among customer experiences, reflected in contrasting sentiments. A significant number of customers express frustration with communication and accountability, often citing a lack of follow-up from both the service providers and management. One reviewer detailed a complicated situation involving multiple visits, where they fel... Read more

The reviews for Plumb-Tech Plumbing & Heating reveal a troubling division among customer experiences, reflected in contrasting sentiments. A significant number of customers express frustration with communication and accountability, often citing a lack of follow-up from both the service providers and management. One reviewer detailed a complicated situation involving multiple visits, where they felt charged unfairly without proper consent, indicating a deep dissatisfaction with billing practices and customer engagement. Another review mentions a lack of responsibility taken for errors made during service, specifically regarding the installation of an outdoor faucet that led to a burst pipe. Despite claims from another plumber that the issue stemmed from Plumb-Tech's work, the company reportedly refused reimbursement for the damages. This sentiment resonates with other reviews that criticize Plumb-Tech for prioritizing profit over customer satisfaction, suggesting a disconnect between their advertised values and customer perceptions. On the other hand, positive experiences are noted, particularly in relation to specific staff members who demonstrated care and professionalism. Reviews mentioning Joshua and his team highlight patient, honest, and thorough service in dealing with older homes, contributing positively to their reputation. Yet, these positive stories seem to be exceptions rather than the rule, as they are often overshadowed by prevalent critiques of unreliability and pricing concerns, with some customers feeling that charges are excessive and reflect an untrustworthy business model. In conclusion, while there are commendable elements within Plumb-Tech's service, the predominant negative feedback points to systemic issues in communication, accountability, and pricing practices. To improve their overall sentiment, the company would benefit from more consistent engagement with customers, enhanced follow-up protocols, and a reaffirmed commitment to quality service that aligns more closely with the values they claim to uphold. Read less