Axil Plumbing & Heating

The reviews present a stark contrast between positive and negative experiences with Axil Plumbing & Heating. On one hand, a customer commended the company for providing various options for their water heater installation, remarking on reasonable appointment lead times and punctuality. This positive feedback indicates that there is potential for quality service when the company operates effectively... Read more

The reviews present a stark contrast between positive and negative experiences with Axil Plumbing & Heating. On one hand, a customer commended the company for providing various options for their water heater installation, remarking on reasonable appointment lead times and punctuality. This positive feedback indicates that there is potential for quality service when the company operates effectively. On the flip side, multiple aspects contribute to the overwhelmingly negative sentiment expressed in the lengthy critique. The reviewer details a troubling series of events marked by unprofessional behavior from the owner, Jason. Key issues included:Miscommunication and Delays: The reviewer highlights being scheduled for appointments that were either significantly delayed without notification or canceled last minute, which led to lost work hours and further frustration.Inconsistent Pricing and Promises: Initial estimates given by the owner were retracted, with the quoted price more than tripling during the project's discussion. This abrupt shift in communication left the customer feeling misled and devalued.Unprofessional Conduct: The review included numerous instances of derogatory language directed towards the previous work and the customer. This behavior culminated in the owner leaving the job site in a huff, even damaging property Read less