Nelson Comfort Solutions

The overall feedback indicates two distinct experiences among customers of Nelson Comfort Solutions. On the positive side, the company is recognized for its efficient service and friendly demeanor, with customers expressing a willingness to recommend them based on satisfactory workmanship. Conversely, there is a notable dissatisfaction stemming from customer service and communication issues. A s... Read more

The overall feedback indicates two distinct experiences among customers of Nelson Comfort Solutions. On the positive side, the company is recognized for its efficient service and friendly demeanor, with customers expressing a willingness to recommend them based on satisfactory workmanship. Conversely, there is a notable dissatisfaction stemming from customer service and communication issues. A specific instance highlighted the challenge of dealing with unusual furnace filter sizes, where the customer felt abandoned after receiving no follow-up from the company despite initiating contact for assistance. This lack of responsiveness has led to frustration, particularly as customers struggle with unexpected costs related to non-standard parts. The common theme across the reviews is a stark divide between the quality of service when performed and the post-service support. While the technical work may meet customer expectations, the company appears to falter in its customer care and after-service communication, which can significantly impact overall customer satisfaction. The sentiment reflects that while some customers are pleased with the service offered, the unresolved issues from others could tarnish the company's reputation if not addressed seriously. Read less