Kindred

Pricing Concerns: A significant number of reviews pointed to higher-than-expected charges, with some customers describing experiences of price gouging. For instance, one customer noted being quoted $750 for a part that another company estimated to replace for significantly less. This leaves a perception that Kindred is not consistently competitive on pricing.Quality of Service: While there are com... Read more

Pricing Concerns: A significant number of reviews pointed to higher-than-expected charges, with some customers describing experiences of price gouging. For instance, one customer noted being quoted $750 for a part that another company estimated to replace for significantly less. This leaves a perception that Kindred is not consistently competitive on pricing.Quality of Service: While there are complaints about pricing, some reviews commend the skill and professionalism of the technicians. Instances of plumbers being on time, professional, and neat were highlighted. However, this positive sentiment is not universal, as others reported dissatisfaction with the outcomes of the work, such as unresolved plumbing issues or poor follow-up when problems persisted.Customer Communication and Responsiveness: Numerous reviews emphasize an alarming lack of communication, especially during urgent requests. One customer detailed waiting without a callback after a late-night emergency call, which ultimately led them to seek assistance from another plumbing service. This aligns with other complaints of long wait times and missed appointments, suggesting significant room for improvement in customer service regarding follow-up and timeliness.Mixed Experiences Over Time: A few customers acknowledged that previous experiences with Kindred have been positive, indicating that there might be variability in service quality or customer care depending on the job or technician. The contrast in reviews suggests that while some customers may return due to positive past interactions, others face discouraging experiences that might not align with their prior perceptions.Emergency and Reliability Issues: Several reviews highlighted concerns about the company's reliability in emergency situations, which can be critical when customers are plunged into unexpected plumbing crises. The sentiment surrounding missed appointments and a lack of urgency could deter potential clients who are looking for dependable and prompt assistance. In summary, while Kindred has established a degree of trust with some customers, the overwhelming concerns regarding cost, reliability, and communication may overshadow their positive contributions to service quality. Potential clients should weigh these factors before choosing Kindred for urgent plumbing needs. Read less