Ranger Plumbing and Heating

The recent reviews for Ranger Plumbing and Heating reflect a polarized sentiment. While some customers expressed satisfaction with quick and efficient service, particularly highlighting individual technicians positively, numerous others reported significant frustration regarding communication issues, unsatisfactory workmanship, perceived price gouging, and dissatisfaction with handling larger proj... Read more

The recent reviews for Ranger Plumbing and Heating reflect a polarized sentiment. While some customers expressed satisfaction with quick and efficient service, particularly highlighting individual technicians positively, numerous others reported significant frustration regarding communication issues, unsatisfactory workmanship, perceived price gouging, and dissatisfaction with handling larger projects. The consistent theme among negative reviews includes a lack of accountability and responsiveness from the company's management, leading to a loss of trust among multiple customers. In detailed sentiment analysis, positive reviews primarily focused on the competence and helpfulness of specific technicians, such as Cody, who were noted for their ability to handle small tasks efficiently. In contrast, the majority of negative feedback centered around experiences with larger, more complicated projects. Customers described severe communication breakdowns, unreturned calls, and extended delays that caused considerable inconvenience. Several clients reported feeling undervalued, particularly concerning pricing practices that seemed excessive compared to the DIY alternatives available. Common findings among the reviews included:Quality of Technicians: Some technicians were praised individually for their skills, while others were criticized for lack of knowledge or competence on specific tasks.Communication Problems: Multiple reviewers mentioned ineffective communication with the company, citing difficulty in getting timely updates or responses.Pricing Concerns: There were strong sentiments regarding perceived overcharging for parts and services, with some customers stating that they felt the company took advantage of their situation.Project Management: Larger projects appeared to be handled poorly, with feelings of neglect and abandonment expressed by several customers.Loss of Trust: A trend of disappointed customers who had previously enjoyed positive experiences with the company indicated a significant decline in trust due to recent dealings. Overall, while there are commendable aspects in certain interactions with technician service, the overarching sentiment suggests critical areas for improvement, particularly in customer service, project handling, and transparent pricing practices. Read less