Mr. Rooter Plumbing of Bozeman

The reviews reflect a diverse range of experiences with Mr. Rooter Plumbing, highlighting both commendable service and serious grievances. Positive Sentiments:Skilled Technicians: Multiple reviews praised the competence and friendliness of technicians such as Daniel, Ryan, and Ken. They were commended for their effective troubleshooting, thorough work, and willingness to provide useful informati... Read more

The reviews reflect a diverse range of experiences with Mr. Rooter Plumbing, highlighting both commendable service and serious grievances. Positive Sentiments:Skilled Technicians: Multiple reviews praised the competence and friendliness of technicians such as Daniel, Ryan, and Ken. They were commended for their effective troubleshooting, thorough work, and willingness to provide useful information about home plumbing maintenance.Responsive Service: Many customers appreciated the prompt arrival times and the ability of the technicians to address issues quickly. This responsiveness appears to foster loyalty among satisfied clients who express a willingness to return for future plumbing needs.Clear Communication: Customers noted effective communication from the technicians who took the time to explain problems and solutions, contributing to an overall positive experience. Negative Sentiments:Billing Issues: There are several reports of billing discrepancies, including estimates being significantly lower than the final invoice. A few customers felt the company overcharged for services and expressed outrage over not being informed about upfront payment requirements.Customer Service Concerns: Reviews highlighted frustrations with the company's office or call center personnel. Customers described feeling harassed and pressured regarding payments, creating an atmosphere of distrust. In some instances, individuals reported receiving inadequate responses from the customer service team following negative experiences with the technicians.Severe Complaints: A particularly damaging account detailed a catastrophic plumbing failure that caused extensive property damage, leading to allegations of negligence and unresponsiveness from the company. This review casts a long shadow over the company's reputed reliability. In summary, while Mr. Rooter Plumbing of Bozeman boasts a skilled team and a basis of loyal customers who appreciate their service, significant improvements are necessary in their billing practices and customer service management to address client dissatisfaction and protect their reputation. Read less