Keller Supply

The reviews showcase a dichotomy in customer experiences. On one hand, customers appreciate the aesthetics and the traditional high quality of the showroom, indicating that Keller Supply possesses a strong physical presence and has potentially high standards of product offerings. The mention of a past "great experience" also suggests that this company has a reputation for excellence, which may be ... Read more

The reviews showcase a dichotomy in customer experiences. On one hand, customers appreciate the aesthetics and the traditional high quality of the showroom, indicating that Keller Supply possesses a strong physical presence and has potentially high standards of product offerings. The mention of a past "great experience" also suggests that this company has a reputation for excellence, which may be partially rooted in their local engagement and positive customer relationships. On the other hand, the recent experiences highlight significant operational challenges. Customers expressed feelings of frustration due to a lack of communication; phone calls and emails often went unanswered. This unresponsiveness is particularly detrimental in an industry where timely updates and clear lines of communication are critical for customer satisfaction. The review underscores a sense of neglect towards individuals who do not fit the mold of builders or designers, leading to feelings of exclusion among other customers trying to navigate the ordering process independently. The summary indicates a calling for Keller Supply to enhance their customer service protocols. Improving communication, managing workload effectively, and ensuring that customers receive timely updates are critical steps toward restoring the company's standing and rectifying the dissatisfaction expressed in recent reviews. Overall, Keller Supply's current operational issues appear to overshadow their usual strengths, emphasizing the need for urgent attention to customer relations. Read less