ProTech Mechanical

The collected reviews highlight several key areas of concern regarding ProTech Mechanical's operations:Service Availability and Response Time: Numerous customers express frustration regarding the company's lack of responsive service. Many mention waiting long periods for calls to be returned or for technicians to arrive, with some detailing wait times that exceed two hours, only to find out that n... Read more

The collected reviews highlight several key areas of concern regarding ProTech Mechanical's operations:Service Availability and Response Time: Numerous customers express frustration regarding the company's lack of responsive service. Many mention waiting long periods for calls to be returned or for technicians to arrive, with some detailing wait times that exceed two hours, only to find out that no one was scheduled to come. This lack of availability, particularly in emergency situations, has resulted in customers feeling abandoned and dissatisfied.Professionalism and Communication: Reviewers frequently mention poor communication from dispatch and technicians, describing experiences where calls were not returned and commitments to follow up were not honored. This lack of professionalism seems to exacerbate existing frustrations around waiting times.Pricing Practices: Some customers perceive ProTech Mechanical as overpriced. One reviewer specifically mentioned being charged significantly more than competitors for a straightforward plumbing job, indicating that customers feel the service did not align with the costs. There are also allegations of attempting to overcharge elderly customers, which raises ethical concerns about the company's practices.Quality of Service: While certain reviews highlight satisfactory workmanship in specific scenarios, particularly one related to a non-emergency plumbing job, these praises are overshadowed by numerous negative accounts of service failures. Instances of misunderstandings regarding job requirements and inadequate equipment exacerbate dissatisfaction in emergency situations.Recommendation to Seek Alternatives: Reviewers often conclude their stories by recommending other service providers that offered better communication, pricing, and availability. The mention of competing companies like White HVAC and Sewer Pro suggests a growing sentiment that ProTech should be avoided in favor of alternatives that might better meet customer needs. Overall, the predominant sentiment conveyed through the reviews for ProTech Mechanical is one of dissatisfaction, highlighting serious operational deficiencies that hinder the company's reliability and reputation in the service industry. Read less