Patriot Mechanical LLC

The reviews suggest a pervasive dissatisfaction with Patriot Mechanical LLC, characterized by several critical themes. First and foremost, customers frequently mention issues with service reliability. Instances of technicians failing to adhere to scheduled arrival times and leaving jobs incomplete have emerged as considerable pain points. The specific reviewer noted that the installation of a new ... Read more

The reviews suggest a pervasive dissatisfaction with Patriot Mechanical LLC, characterized by several critical themes. First and foremost, customers frequently mention issues with service reliability. Instances of technicians failing to adhere to scheduled arrival times and leaving jobs incomplete have emerged as considerable pain points. The specific reviewer noted that the installation of a new boiler was not only delayed but also poorly managed, leading to frustration for the tenants relying on heat during winter. Additionally, pricing is another significant concern reflected in the reviews. The reviewer highlighted feelings of being overcharged, specifically referencing a hefty mark-up on a boiler and questioning the justification for such high costs, especially when compared to market rates. This sentiment reveals a broader worry among customers that they may not be receiving fair treatment or value for their money, particularly when service fees are opaque or perceived as unjustified. Customer service experiences feature prominently as well. The reviewer described a troubling interaction with customer service, noting rudeness and a dismissive attitude which exacerbated the overall negative experience. This perception of poor service is echoed in other reviews, indicating a potential systemic issue with staff training and customer relations. Lastly, the reviews underline a lack of professionalism exhibited by some technicians. Reports of disparaging comments about clients, incomplete jobs, and a general absence of communication principles in service delivery point to a broader issue within the company's workforce. Feelings of disrespect and inadequacy in customer interactions can lead to lasting damage to a company's reputation. In conclusion, while there may have been positive experiences in the past, the recent trend of service quality deterioration, inflated pricing complaints, and inadequate customer interactions suggest a troubling trajectory for Patriot Mechanical LLC. Addressing these concerns proactively may be vital for regaining customer trust and improving overall sentiment in future reviews. Read less