The Sewer Pros

Analyzing the reviews reveals a complex sentiment landscape. On the one hand, there are numerous positive comments highlighting the efficiency, professionalism, and thoroughness of the inspectors. Clients frequently mention:Knowledgeable Staff: Many reviewers praised staff, particularly inspectors like Josh and Cody, for their expertise, ability to explain findings in understandable terms, and pro... Read more

Analyzing the reviews reveals a complex sentiment landscape. On the one hand, there are numerous positive comments highlighting the efficiency, professionalism, and thoroughness of the inspectors. Clients frequently mention:Knowledgeable Staff: Many reviewers praised staff, particularly inspectors like Josh and Cody, for their expertise, ability to explain findings in understandable terms, and providing detailed reports with accompanying videos. This creates a sense of trust and professionalism in the service offered.Customer Service: Positive remarks often focused on the company's customer service, with specific mentions of staff like Jasmine being approachable and helpful. Quick response times, easy scheduling, and thorough communication were common themes in favorable reviews.Reliability and Speed: Multiple customers emphasized the promptness in both scheduling inspections and delivering reports, with some stating they received detailed inspection reports within hours. Conversely, a stark contrast is present in the negative reviews. Key issues noted include:Inadequate Inspections: Several dissatisfied clients reported severe oversights during inspections that led to unexpected sewer issues after engagement. In particular, complaints often referenced that the service did not adequately identify critical problems in their sewer systems, which resulted in higher repair costs shortly afterward.Lack of Accountability: Customers expressed frustration over what they perceived as a lack of accountability from The Sewer Pros when serious errors were found in their inspections. Reports of insufficient or unhelpful responses from management when addressing complaints or seeking resolutions were notable.Billing and Charges: Several clients were unhappy with additional charges resulting from tasks that were either not completed initially or re-inspections that were deemed unnecessary by other professionals later. This fueled accusations of the company prioritizing profit over honest, comprehensive service. Collectively, these reviews convey a picture of a company caught between high-performing representatives and frustrating systemic issues. While many clients enjoy reliable service and commendable communication, others have experienced alarming oversights that taint the overall reputation of The Sewer Pros, leading to a sentiment that suggests caution for prospective customers. The company may benefit from addressing these recurring issues to improve consistency and customer perception significantly. Read less