Swift Plumbing & Home Remodeling

The reviews for Swift Plumbing & Home Remodeling indicate a polarized sentiment among customers. On the positive side, many reviews highlight the professionalism and courteousness of the staff, pointing out specific technicians like Eric and Dane for their efficient service and friendly demeanor. Customers appreciate the quality of work, particularly when dealing with emergencies such as sump pump... Read more

The reviews for Swift Plumbing & Home Remodeling indicate a polarized sentiment among customers. On the positive side, many reviews highlight the professionalism and courteousness of the staff, pointing out specific technicians like Eric and Dane for their efficient service and friendly demeanor. Customers appreciate the quality of work, particularly when dealing with emergencies such as sump pump problems and water heaters. Several reviewers express a willingness to recommend the company based on their satisfactory experiences. However, recurring themes of dissatisfaction emerge regarding service pricing and scheduling. Several customers have reported feeling overcharged for services, with one reviewer citing a bill of $575 for 1.5 hours of labor as exorbitantly high. This sentiment is echoed by others who had favorable past experiences but were turned off by recent pricing changes. Additionally, the issue of last-minute cancellations for business services raised concerns among customers, leading to speculations about possible discrimination in service areas. Communication from the company also received mixed reviews, with some customers appreciating follow-ups and attempts to address concerns while others felt pressured to remove negative feedback under threat of further action. This aggressive stance has been a point of contention among some users. Overall, while many customers recommend Swift Plumbing for their responsible service and technical capability, significant issues regarding pricing clarity, service reliability, and customer communication suggest that the company needs to address these areas to improve client satisfaction and maintain its reputation. Read less