Stone Plumbing

In this review, the customer highlights several key issues related to their experience with Stone Plumbing. Firstly, there is a clear dissatisfaction with the quality of work performed, as the customer describes how a ceramic disc valve replacement ended up damaging their faucet. This suggests a lack of care or skill in the work conducted, provoking frustration from the customer. The response fro... Read more

In this review, the customer highlights several key issues related to their experience with Stone Plumbing. Firstly, there is a clear dissatisfaction with the quality of work performed, as the customer describes how a ceramic disc valve replacement ended up damaging their faucet. This suggests a lack of care or skill in the work conducted, provoking frustration from the customer. The response from the owner, David, further exacerbates the situation. His admission of guilt for the damage but refusal to address the issue demonstrates a lack of accountability, which is a critical factor in service-oriented industries. The customer's sentiment points towards feeling undervalued and angry, as they describe the owner as lacking integrity and professionalism. This adverse encounter leads the customer to feel compelled to file grievances, indicating their distrust in the company's practices. Overall, the review paints a stark picture of a company failing to meet customer expectations, indicating a need for improved customer service, acknowledgment of faults, and accountability to maintain a positive reputation. The negative sentiment suggests that potential customers should exercise caution when considering Stone Plumbing. Read less