Raw Dawgs Plumbing

The reviews highlight a dual aspect of the customer experience with Raw Dawgs Plumbing. On one hand, a few positive reviews commend the company for its timely response during emergencies, highlighting quick service, reasonable pricing in some cases, and effective communication from the office staff. Customers mentioned that the technicians were knowledgeable, which led to satisfactory outcomes in ... Read more

The reviews highlight a dual aspect of the customer experience with Raw Dawgs Plumbing. On one hand, a few positive reviews commend the company for its timely response during emergencies, highlighting quick service, reasonable pricing in some cases, and effective communication from the office staff. Customers mentioned that the technicians were knowledgeable, which led to satisfactory outcomes in certain situations. Conversely, a considerable number of negative reviews underscore significant issues related to professionalism and reliability. Customers reported frustration due to scheduled appointments where the company failed to show up without any prior communication. The sentiment conveyed suggests a lack of accountability as several reviews emphasize the importance of courtesy calls if delays or changes are unavoidable. Additionally, the unprofessional demeanor of some technicians has been a focal point of discontent. Reviews indicate instances of rudeness and condescension, with specific grievances over how technicians addressed customers and their work. One reviewer detailed a particular incident where a technician misconfigured appliances, which escalated into an unpleasant interaction. Moreover, pricing appears to be another major concern, with several reviewers describing the costs as exorbitant for the service provided, leading customers to feel they received poor value. In conclusion, Raw Dawgs Plumbing seems to be struggling with consistency in service quality and customer interaction. While emergency service might be a strong suit, communication, professionalism, and fair pricing are areas in desperate need of improvement to achieve a more positive overall customer experience. Read less