Rabbitt Rooter Plumbing

The reviews indicate that Rabbitt Rooter Plumbing has a solid reputation amongst a portion of its clientele, particularly for its responsiveness and friendly service. Common positive themes include:Quick Response and Service: Several customers highlighted that the plumbers arrived promptly and completed their work in a timely manner. For instance, reviews mention that plumbers arrived in less than... Read more

The reviews indicate that Rabbitt Rooter Plumbing has a solid reputation amongst a portion of its clientele, particularly for its responsiveness and friendly service. Common positive themes include:Quick Response and Service: Several customers highlighted that the plumbers arrived promptly and completed their work in a timely manner. For instance, reviews mention that plumbers arrived in less than an hour during emergencies and fixed issues quickly.Affordability: Many reviewers noted that the pricing was reasonable and fair, with some expressing regret for not calling them sooner, suggesting that they felt other services were overpriced in comparison.Friendly and Professional Staff: Customers frequently described the staff as friendly and knowledgeable, emphasizing the pleasant nature of their interactions. A few reviewers specifically pointed out that the staff had good local knowledge, which is particularly beneficial for older homes. However, the reviews also reveal critical areas where the company falls short:Lack of Follow-up and Communication: A significant number of reviews expressed frustration over poor communication after the initial service. For instance, some customers reported being ignored or receiving no callbacks after raising issues concerning unsolved problems.Messy Work Practices: There were multiple comments about the plumbers not cleaning up after their work, with personal belongings not being moved and equipment being left in disarray. This left some customers feeling dissatisfied with the overall experience despite the work being completed efficiently.Professionalism Concerns: A few reviews mentioned unprofessional behavior, including inappropriate remarks made by the technicians during service and a customer facing rudeness when addressing service guarantees.Inconsistent Quality of Work: While some customers reported satisfactory outcomes, several noted that follow-up issues arose, calling into question the reliability of the initial service provided. In conclusion, Rabbitt Rooter Plumbing has established a loyal customer base through its quick and affordable plumbing solutions, but to foster greater satisfaction, they need to enhance their communication, follow-up practices, and ensure that their service maintenance is performed with a higher standard of professionalism and cleanliness. Read less