Olney Sewer and Drain

Olney Sewer and Drain earns strong scores across all four dimensions, driven by an exceptionally large and consistent body of reviews. Professionalism is the standout dimension, with dozens of reviewers explicitly praising punctuality, courteous technicians (Shane, Cliff, Andrew), responsive scheduling via phone and Yelp, and clean worksite practices. Pricing is frequently called out as fair, tran... Read more

Olney Sewer and Drain earns strong scores across all four dimensions, driven by an exceptionally large and consistent body of reviews. Professionalism is the standout dimension, with dozens of reviewers explicitly praising punctuality, courteous technicians (Shane, Cliff, Andrew), responsive scheduling via phone and Yelp, and clean worksite practices. Pricing is frequently called out as fair, transparent, and significantly cheaper than competitors, with multiple reviewers noting that quoted prices matched final charges exactly and that a 30-day guarantee adds further value. Project completion scores slightly lower due to one notable 1-star review in which a technician misdiagnosed a broken pipe, failed to clear the drain, charged for the service anyway, and hung up on the customer when a refund was requested — this is a meaningful data point that prevents a perfect score. Experience scores well overall, with multiple reviewers highlighting knowledgeable diagnostics, efficient execution, and problem-solving on complex jobs, though the misdiagnosis incident tempers this dimension modestly. Read less