O’Fallon Sewer & Plumbing Repair Service

O'Fallon Sewer Service has a long track record of satisfied customers who praise quick response times, courteous technicians, and fair pricing — with multiple reviewers explicitly noting competitive or below-market costs and transparent quotes. However, the score is meaningfully dragged down by a recurring pattern of serious complaints: three separate reviews (spanning 2017–2023) describe rude... Read more

O'Fallon Sewer Service has a long track record of satisfied customers who praise quick response times, courteous technicians, and fair pricing — with multiple reviewers explicitly noting competitive or below-market costs and transparent quotes. However, the score is meaningfully dragged down by a recurring pattern of serious complaints: three separate reviews (spanning 2017–2023) describe rude customer service, a no-show without notification, and allegations of dishonest upselling. These are not isolated incidents and represent a consistent weakness in professionalism and reliability. Project completion scores reflect a mixed picture — most jobs were completed well, but one review describes being charged for services never performed and a no-show, which is a significant completion failure. The business demonstrates genuine technical skill from its plumbers, but office/customer-facing conduct is a documented liability. Read less