Neal’s Plumbing

Neal's Plumbing has a strong base of satisfied customers who frequently praise punctuality, speed, and friendly service, with multiple reviewers specifically calling out technicians Chase and Todd for quality work. However, professionalism is meaningfully dragged down by two detailed negative reviews — one describing Tom (identified as the owner) causing significant property damage, failing to c... Read more

Neal's Plumbing has a strong base of satisfied customers who frequently praise punctuality, speed, and friendly service, with multiple reviewers specifically calling out technicians Chase and Todd for quality work. However, professionalism is meaningfully dragged down by two detailed negative reviews — one describing Tom (identified as the owner) causing significant property damage, failing to clean up, and behaving carelessly throughout a water heater replacement, and another citing a late arrival and unsanitary conditions. Pricing is generally viewed favorably, with several reviewers noting competitive or affordable rates, though one reviewer felt $175 for 1.5 hours was excessive and comparable to overpriced competitors. Project completion scores are solid overall, with most jobs described as finished promptly and thoroughly, but the detailed negative review raises serious concerns about workmanship standards on at least one occasion. The score reflects a genuinely mixed but majority-positive picture, tempered appropriately by credible and specific negative experiences. Read less