Mr. Rooter Plumbing of St. Louis

Mr. Rooter / Kirkwood Plumbing scores well on professionalism at the individual technician level, with a large volume of reviews praising specific plumbers by name for being courteous, punctual, communicative, and respectful. However, the company is significantly dragged down by a persistent and serious pricing problem: dozens of reviewers across multiple years describe charges as excessive, non-t... Read more

Mr. Rooter / Kirkwood Plumbing scores well on professionalism at the individual technician level, with a large volume of reviews praising specific plumbers by name for being courteous, punctual, communicative, and respectful. However, the company is significantly dragged down by a persistent and serious pricing problem: dozens of reviewers across multiple years describe charges as excessive, non-transparent, or outright deceptive, with several credible accounts of upselling unnecessary repairs worth thousands of dollars. Project completion is mixed — the majority of jobs are completed satisfactorily, but there are multiple documented cases of no-shows, repeated cancellations, failed first-attempt repairs requiring callbacks, and at least two serious allegations of work that caused additional damage or was never finished. Experience scores moderately well overall, but is undermined by several detailed negative reviews describing technicians who lacked proper tools, misdiagnosed problems, or performed work not up to code, which were later corrected by other companies. Read less