Morrison Plumbing, Heating, Air, & Electrical Services

Morrison Plumbing & HVAC presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple serious incidents including a technician who ghosted a customer over a billing dispute, a tech who became verbally aggressive and menacing inside a customer's home, repeated failures to return calls from management, and a pattern of dismissive or co... Read more

Morrison Plumbing & HVAC presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple serious incidents including a technician who ghosted a customer over a billing dispute, a tech who became verbally aggressive and menacing inside a customer's home, repeated failures to return calls from management, and a pattern of dismissive or condescending behavior toward female and elderly customers — despite a solid base of older reviews praising friendly and responsive staff. Pricing is a consistent pain point, with multiple reviewers citing dramatically inflated quotes (e.g., $8,000 to remove a bottle from a drain, $850 for a faucet repair that Moen resolved for free), hidden charges, and misleading financing claims, though some customers in earlier reviews found pricing fair or reasonable. Project completion is undermined by a failed boiler installation that did not pass city inspection, a new HVAC system that broke down within its first year, five failed repair visits on one system, and a pattern of upselling replacement over repair — though several older reviews do describe jobs completed promptly and correctly. Technical experience is called into serious question by the Moen cartridge incident (where a tech was factually wrong about basic product knowledge), the boiler installation failures, and multiple technicians unable to diagnose recurring issues even with manufacturer support, offsetting positive reviews that praised knowledgeable and skilled technicians in earlier years. Read less