Morrison Plumbing, Heating, Air, & Electrical Services

The sentiment derived from the reviews showcases a stark dichotomy: positive experiences often revolve around specific technicians who are characterized as friendly, knowledgeable, and dedicated to their tasks. Many customers noted the efficiency and professionalism of the technicians, leading to recommendations for the company despite other shortcomings. Instances of excellent customer service we... Read more

The sentiment derived from the reviews showcases a stark dichotomy: positive experiences often revolve around specific technicians who are characterized as friendly, knowledgeable, and dedicated to their tasks. Many customers noted the efficiency and professionalism of the technicians, leading to recommendations for the company despite other shortcomings. Instances of excellent customer service were frequently highlighted, particularly praising quick response times and thorough explanations of necessary repairs. Conversely, several reviews reflected a darker side of customer experiences at Morrison. Common complaints included feelings of being overcharged for services, with specific instances citing wildly varying quotes for seemingly straightforward repairs. Customers reported instances where they felt they were pressured into unnecessary services or had to deal with misleading sales techniques that detracted from their overall satisfaction. In some cases, communications with the office or follow-ups post-service led to frustration, with claims of missed calls, ghosting from technicians, and vague or conflicting information regarding pricing and repairs. A few customers described disturbing interactions with technicians, noting feelings of intimidation or even a lack of professionalism that left them uneasy. Overall, while Morrison Plumbing possesses a solid core of dedicated and skilled technicians who deliver excellent customer service, the business seems to operate under practices that have left many customers dissatisfied. For a future focus, the company may need to refine its communication practices, ensure transparent pricing, and train staff to avoid unnecessarily aggressive sales tactics to harmonize the customer experience. This duality in reviews suggests a need for Morrison to address these concerns to maintain and grow their customer base. Read less