Overview of Company Customer Sentiment Analysis in May
The reviews paint a consistently negative picture of this contractor across nearly all dimensions. Professionalism is severely damaged by a documented hang-up on a prospective customer mid-sentence, leaving a job unfinished with garbage and paint on carpet, and failing to follow through on promised cleanup after a sewer line replacement. Project completion is a major concern, with one reviewer exp... Read more
The reviews paint a consistently negative picture of this contractor across nearly all dimensions. Professionalism is severely damaged by a documented hang-up on a prospective customer mid-sentence, leaving a job unfinished with garbage and paint on carpet, and failing to follow through on promised cleanup after a sewer line replacement. Project completion is a major concern, with one reviewer explicitly noting the job was left unfinished, a drip left unrepaired, and a buried cleanout installed contrary to the customer's stated preference. On experience, the floor drain slope issue and the unresolved drip suggest technical shortcomings, though the sewer line job was completed at a significantly lower price than a competitor quoted. Pricing received a modest score solely because one reviewer acknowledged substantial cost savings, but this positive is heavily outweighed by the incomplete work and lack of follow-through that accompanied it. Read less