Merlo Plumbing Co

Merlo Plumbing has a deeply mixed record across all four dimensions, with negative reviews substantially outnumbering positive ones in the more recent years. Professionalism is the most frequently mentioned dimension and is heavily dragged down by repeated complaints about ignored emails, missed appointments, lost records of calls, dismissive staff attitudes, and failure to return calls — with o... Read more

Merlo Plumbing has a deeply mixed record across all four dimensions, with negative reviews substantially outnumbering positive ones in the more recent years. Professionalism is the most frequently mentioned dimension and is heavily dragged down by repeated complaints about ignored emails, missed appointments, lost records of calls, dismissive staff attitudes, and failure to return calls — with only a handful of older reviews praising courteous and responsive service. Project completion is similarly troubled, with multiple accounts of no-shows, delayed work causing real financial harm, and a particularly serious case of a misdiagnosed pipe location that cost a customer thousands of dollars in unnecessary work. Pricing concerns are notable, with one review citing a $19,000 estimate that a competitor completed for $4,500–$8,800, and another describing charges for a camera inspection that produced incorrect results with no refund offered. The few positive reviews — mostly from 2011 to 2018 — describe fast response times and skilled technicians, but these are significantly outweighed by the volume and severity of negative experiences, particularly in more recent years. Read less